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IT Network Administrator

Job Description

The IT Network Administrator position will work cross-functionally between departments supporting and enhancing all global enterprise networking systems and operations in addition to assisting IT leadership to meet Service Level Agreements and implement strategic initiatives.

Location: Various Locations (US)
Travel: 10%
Job Type: Full Time
Education: Bachelors Degree
Supervisor: Director, Corporate IT

Responsibilities

  • Assist in monitoring and administrating all globally-available IT-supported systems and technology while maintaining and reporting on global Service Level Agreements
  • Create documentation and other supporting materials for network topology, support, and administrative actions
  • Use ITIL processes and procedures for change, incident, and problem management of all networking services
  • Assist in maintaining and developing corporate networks including LAN, WLAN, Firewalls, and related technologies
  • Take part in a rotation of duties maintaining our global Service Level Agreements including, at times, 24x7 availability and off-hours responsibilities
  • Act as an escalation point for monitoring alerts and help desk tickets
  • Assess, design, administer, and manage the lifecycle of networking hardware and related infrastructure
  • Troubleshoot, research, and resolve escalated technical problems and incidents in a timely and professional manner

Qualifications

  • Ability to manage multiple small projects simultaneously and adapt priorities quickly and effectively
  • A high level of independence as demonstrated through clear problem-solving and communication skills and the delivery of high-quality work
  • Practical experience managing and supporting globally-available networks on-site and remotely
  • Experience administrating or supporting some or all of the following technologies is preferred: Cisco LAN, Cisco WAN, Cisco WLAN, Cisco ASA, Cisco Prime, Cisco FirePOWER, Cisco ISE, DMVPN, Aryaka, LogicMonitor, Sumo Logic, Amazon Web Services
  • Minimum of 3 years experience working in a network support, network administration, or similar IT role
  • Experience working in a compliance-driven environment
  • CCNA certification or higher knowledge of router and switches
  • CCNA Security certification preferred
  • Strong written and verbal communication skills

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