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IT Systems Administrator

Job Description

The IT Systems Administrator position will work cross-functionally between departments supporting all global enterprise systems and infrastructure available to the company. This specific role has a direct responsibility for supporting all global enterprise systems in addition to assisting IT leadership on meeting system level agreements and implementing strategic initiatives.

Location: Various Locations (US)
Travel: 10%
Job Type: Full Time
Education: Bachelors Degree
Supervisor: Corporate IT Manager

Responsibilities

  • Assist in monitoring and administrating all globally-available IT-supported systems and technology while maintaining and reporting on global Service Level Agreements
  • Work with the Documentation & Training team to create documentation and other supporting materials for systems topology, support, and administrative actions
  • Use ITIL processes and procedures for change, incident, and problem management of all enterprise services and systems
  • Assist in maintaining and developing directory services and automation of enterprise systems
  • Take part in a rotation of duties maintaining our global service level agreements including at times 24x7 availability and off-hours responsibilities
  • Act as an escalation point for monitoring alerts and help desk tickets
  • Assess, design, administer, and manage the lifecycle of data center hardware and related infrastructure
  • Troubleshoot, research, and resolve escalated technical problems and incidents in a timely and professional manner
  • Manage and administer Cisco Call Manager, Office 365, Amazon Web Services, and vSphere

Qualifications

  • Ability to manage multiple small projects while simultaneously adapting priorities quickly and effectively
  • A high level of independence as demonstrated through clear problem-solving and communication skills and the delivery of high-quality work
  • Practical experience managing and supporting globally available enterprise services on-site and remotely
  • Experience administrating or supporting some or all of the following technologies is preferred: Cisco - - Unified Communications, Dropbox, LogicMonitor, Sumo Logic, Office 365, Amazon Web Services, Salesforce, CloudBolt and Atlassian's JIRA, Confluence, and HipChat
  • Minimum of 3 years experience working as a global systems administrator or similar IT role
  • Experience working in a compliance-driven environment

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