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Support Systems – System Specialist

Job Description

The Support Systems – System Specialist works in the Customer Experience department and is primarily responsible for the maintenance of the various systems used by the department, to include our CRM and Telephony systems. The System Specialist will spend most of his or her time working on assigned Service Desk tickets, but will also be assigned large chunks of project work on occasion. He or she will work under the direction of the Support Systems Manager.


  • Complete all assigned Service Desk tickets in a timely manner with high customer satisfaction
  • Completion of all assigned project work in a timely manner and high level of quality
  • Create or update documentation based on projects or needs of the department
  • Monitor and improve data quality within the systems our team manages to make sure reports are accurate and processes run correctly
  • Ongoing customization/alteration of our CRM environment based on tasks assigned via Support Systems Manager
  • Aid in quality control process to make sure completed projects are released to meet requirements and quality standards
  • Follow guidelines of the change control process set by the Support Systems or other teams that they are working with
  • Manage the end user and customer experience within the systems that both Jamf employees and our customers use to ensure a positive and effective experience

- Performs all job responsibilities in alignment with the core values, mission and purpose of the organization.
- Adheres to the highest moral, ethical and legal standards to deliver an environment that promotes respect, innovation and creativity
- Supports and promote a positive, inclusive workplace one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed and manifested in our work.


  • Worked within a CRM system (preferred)
  • Call center platform management (preferred)
  • Interaction with a team in a help-desk style environment (Required)
  • Experience with the following systems: (preferred)
    1. Salesforce
    2. Serenova
    3. Clickools
    4. Gainsight
  • Strong Communication Skills
  • Basic understanding of basic web technologies (HTML, JavaScript, and CSS) {Required}
  • Excellent Interpersonal Skills
  • Excellent Organizational Skills {Required}
  • Strong troubleshooting and problem-solving skills {Required}
  • Excellent Critical Thinking Process {Required}


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