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Technical Writer

Job Description

Technical Writers for Jamf work as part of cross-functional Agile delivery teams to create, deliver, and maintain the information that explains how to use our company’s software products. That information includes, but is not limited to, in-app text, user guides, release notes, knowledge base articles, technical papers, and infographics. Ideal candidates are exceptional writers who are analytical, insightful, and passionate about delivering the best product experience. They are self-starters who take responsibility for their work and their professional growth, work well with ambiguity, and embrace change.

Location: Eau Claire, WI or Minneapolis, MN
Travel: <10%
Job Type: Full time
Education: 4 year / Bachelor's Degree in Technical or Scientific Writing, English (Preferred, a combination of relevant experience and education may be considered) Manager: Manager, Technical Communications

Responsibilities

  • Build a deep understanding of Jamf Pro and its role in making customers successful
  • Build a working understanding of all documentation sets, including their purpose, target audience, and overall content
  • Build a working understanding of processes and procedures used throughout Engineering and Agile delivery teams
  • Work as part of a cross-functional, Agile delivery team to identify, create, and deliver complete, technically accurate content that best meets users’ needs
  • Create new content from the ground upUse Jira to capture and track work
  • Work in conjunction with an information architect to ensure content is complete, usable, findable, and consistent with style guidelines
  • Learn and use multiple content management systems and solutions to format, compile, and publish content
  • Collaborate with technical writers on other Agile delivery teams to improve processes and practices related to Agile technical writing
  • Onboard, educate, and mentor new technical writers as needed
  • Continuously grow technical communication skills and knowledge of the company
  • Performs all job responsibilities in alignment with the core values, mission and purpose of the organization
  • Adheres to the highest moral, ethical and legal standards to deliver an environment that promotes respect, innovation and creativity
  • Supports and promotes a positive, inclusive workplace one in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed and manifested in our work

Qualifications

  • Some experience as a technical writer or communicator in the software industry (Preferred)
  • General experience with OS X and iOS platforms (Preferred)
  • General experience in an Agile environment (Preferred)
  • Strong communication skills
  • Excellent interpersonal skills
  • Excellent organizational skills
  • Ability to communicate complex technical terms in an easy to understand, non-technical manner
  • Ability to work independently
  • Business-level proficiency in English
  • 4 year / Bachelor's Degree in Technical or Scientific Writing, English (Preferred, a combination of relevant experience and education may be considered)

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