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User Experience Researcher

Job Description

As a User Experience Researcher at Jamf, you will be primarily responsible for designing, conducting, analyzing, and reporting on user-centered design research and usability testing for primarily our core enterprise software tool, and tangentially our supporting online properties.

This will include identification of user needs and goals, task and workflow modeling, ethnography and persona development as well as rapid iterative usability testing, and more formal, in-depth testing. A successful User Experience Researcher must be able to work with the UX team with minimal supervision on multiple concurrent projects.

Location: Minneapolis, MN
Job Type: Full Time
Education: Bachelor's Degree Preferred
Travel Frequency: <10%

Responsibilities

  • Conduct usability research both online and in the field and provide recommendations for improvement
  • Serve as a member of a team that acts as a 'repository' of research-based usability knowledge
  • Work with project business representatives and team members to test business requirements using heuristic and qualitative methods
  • Conduct task-analysis to determine user needs to better serve our customers
  • Work with UX designers to test proposed look and feel initiatives
  • Coordinate, conduct and moderate usability tests
  • Interprets outcomes into experience principles and rich stories that guide and acts as a catalyst for solutions, making strategic conclusions and guiding a design process that leads to outcomes that are functional and emotionally meaningful
  • Develops tangible research-driven articles that inspire and communicate data as a human narrative to improve the User Experience of Jamf product offerings

Qualifications

  • 4 year / Bachelor's Degree (Preferred) in Human Factors, Human-Computer Interaction, User -Experience Design or related field, a combination of relevant experience and education may be considered
  • < 2 Years Experience storytelling with data verbally and visually (Required)
  • 2 – 4 Years Dedicated user-centered research (Required)
  • < 2 Years Experience with usability moderating (all types, particularly one-on-one), participant recruiting/screener creation, experimental design, test method selection, debriefing, facilitation, participant recruiting/screener creation, and statistical/qualitative/quantitative analysis (Required)
  • 2 – 4 Years User Experience design or generalist experience (Preferred)
  • < 2 Years Experience wrangling big data (Preferred)
  • < 2 Years Tableau experience (Preferred)

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