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COVID-19 FAQ

Like all of you, we are closely monitoring the COVID-19 situation globally. With school closures, increasing numbers of companies asking employees to work from home, and the heightened need to have a proactive plan for business continuty, we know this is a difficult time. Our mission of helping our customers succeed with Apple is uninterrupted. We are fully prepared to handle a large remote workforce, and have additional contingencies built into our operations to ensure that our customers are set up to handle the uncertainty of the future, including having online services staff available across the globe. Do you need help with supporting, onboarding and securely connecting remote employees to resources, or enabling distance learning for your students? We are here to help. Please contact your Jamf representative for more information.

What resources do you have available to me?

First - we have a number of new offers available to you, aimed to help you get through this trying time.

Second, we released the Jamf Online Training Catalog almost a year and a half ago. At JNUC last year, we made it available to all Jamf customers. Then with the switch to Jamf ID in early February, we made it even easier for customers to access technical training videos and content from their homes.

Need to know how to create and deploy a configuration profile for VPN so that employees can work from home? We’ve got it covered. What about packaging and deploying the latest version of WebEx via a policy so that meetings can continue with employees are at home? That’s also in there. Or what about making sure the Pages, Keynote, and Numbers apps are on iPads so that students can complete their homework at home? You guessed it, that is also in the catalog.

When combined with the Jamf 100 Course, these two resources contain over 12 hours of content and 130 modules to help IT admins be successful today, tomorrow, or whenever - the best part is that it can all be done remotely.

Will the support and service I get from Jamf be affected at this time?

No. Our mission of helping organizations succeed with Apple is uninterrupted. Thanks to our talented forward-looking IT team, we were able to fully transition all of our 1,200+ person global staff to work remotely within 24 hours of making the decision to do so. Our team is safe and available to you. In addition, we have contingencies built into our operations to ensure that customers receive Jamf’s products and support despite the uncertain future. This includes highly available cloud infrastructure across geographically distributed data centers and online services staff across the globe.​​​​​​​

Will Jamf certification courses (Jamf 200, Jamf 300, etc) be cancelled?

The Jamf Services team is communicating directly with customers whom would be impacted by cancellations. Any questions beyond that or to reschedule classes can be sent to training@jamf.com.

Are there plans to cancel or postpone JNUC?

In order to remain informed about the ongoing situation at both the global and local levels, Jamf is closely monitoring and taking direction from global, federal and local health officials, including the World Health Organization (WHO) and Centers for Disease Control and Prevention (CDC). There are currently no plans for Jamf to cancel or postpone the Jamf Nation User Conference as a result of COVID-19.

What happens if JNUC is cancelled at a later date? How would refunds be reimbursed?

Jamf reserves the right to cancel an event due to low enrollment or other circumstances which would make the event non-viable. If Jamf cancels JNUC, registrants would be offered a full refund of their registration fee. Should circumstances arise that result in JNUC being postponed, customers can choose to either get a full refund or transfer registration to the same event at a new, future date. Jamf will not be responsible for reimbursement of any attendee’s expenses, such as flights or hotel rooms, related to the cancellation or postponement of an event. Attendees will be responsible for cancelling flights and hotel rooms directly.

What are your normal cancellation and substitution rules?

Registration Cancellations: Deadline to request a refund for your registration is by 5:00 p.m. CST on Wednesday, August 25, 2020. Registration cancellations received prior to August 25, 2020 will be refunded minus a $149 USD processing fee. Cancellations will be accepted in writing only and must be received by the cancellations deadline.

Cancellations received after August 25, 2020 will not be eligible for a refund. No shows for JNUC will not receive a refund or credit towards future events.

Substitution Policy: If you are no longer able to attend JNUC 2020, you can transfer your registration to another attendee free of charge until 5:00 p.m. CST on Wednesday, August 26, 2020. Any substitution requested after this date will incur a $149 USD fee. Please email us with inquiries regarding ticket substitutions.