Managing Mac in a Windows world
Offering IBM employees a better platform
Fletcher Previn, VP of Workplace-as-a-Service, led IBM's transformation from a Windows-centric organization to supporting the Apple platform.
IBM's approach is user-focused. They manage Macs in a way that has been typically reserved for mobile devices. The goal is to drive self-sufficiency, so users can help themselves instead of solely relying on their help desk.
IBM is deploying 1,900 Macs per week, and currently have 130,000 Macs and iOS devices in the hands of users. And all of these devices are supported by a total of 24 help desk staff members, meaning that each staff member effectively supports 5,375 employees. Remarkably, IBM found that only 5 percent of Mac users call the help desk, compared to 40% of PC users. This shows how simple it is for the staff at IBM to use the Mac platform.
Previn continued the Mac@IBM conversation by saying the upfront cost of PCs is lower, but the residual value of Mac is higher. “A Mac still has value three or four years down the road,” he added. With the provisioning and automation practices used to manage Mac, IBM does not need to create images for all of their machines—saving their IT staff significant time.
See what else Previn's had to say regarding the profound impact Mac has had on IBM.
Best-of-breed software is only the beginning
Choose the Jamf Pro for your Mac management and you’ll get more than just a tool purpose-built to enable unprecedented IT control, ensure data security, minimize level one help desk tickets, and enhance productivity — you’ll also get:
Access to certified training courses designed to build your Mac expertise.
20,000 Jamf Nation community members at your back — all ready to pitch in, answer questions, bounce ideas off, and help you be successful.