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Jamf School Cloud Migration:

Frequently Asked Questions

What action is required?

Every Jamf School account, both for resellers as well as customers, must configure their preferred Jamf Cloud domain name.

Resellers are able to configure this for their customers within their reseller portal. Customers must follow the following steps if they are not working with a local reseller.

  1. In Jamf School, click the “Select Domain” notification on the dashboard or navigate to Organization > Settings > Jamf School Domain in the sidebar.
  2. Enter a new domain in the Jamf School Domain field and click Register Domain.

If the new domain is successfully registered, refresh the page. If the new domain is not registered, re-enter the new domain in the Jamf School Domain field and click Register Domain.

What is a cloud domain and what is it used for?

Jamf uses a cloud domain to host the customer’s Mobile Device Management (MDM) environment.

Why is this change being made?

Jamf School is now completing final integrations into all Jamf systems.

What is the deadline for this action?

Please complete all required steps by September 4, 2020 to ensure a smooth migration and claim your preferred domain name.

When does the actual switch to Jamf Cloud domain occur?

You will use the new Jamf Cloud domain beginning Saturday, September 12, 2020.

What happens if I want a domain name that is already being used by another school?

The URL you select is checked as you type in the field, and you would not be able to click Register Domain if the domain is already in use. If the desired domain is unavailable, you will need to submit a different name. Each domain is unique.

Can we choose a cloud domain longer than 20 characters?

No, the system cannot handle a domain longer than 20 characters. The 20 character limit applies to the chosen domain part that comes before .jamfcloud.com

Do we need to reconfigure enrollment URLs?

Automated Device Enrollment through Apple School Manager is not affected; however, manual enrollment with Apple Configurator, on-device enrollment or user enrollment requires the new URL. To retrieve the new URL, please login to your Jamf School Management System and go to Devices > Enroll Device(s). Starting September 12, 2020, you will need to use the updated URLs.

Do we need to change anything within our firewall?

You will need to make sure that your firewall is not blocking the newly configured Jamf Cloud domain. For additional information on the Firewall ports, IP addresses and URLs used by Jamf School, please review the deployment guide

Does every location (specifically, sub-locations) need their own domain?

No, only the main location needs a configured Jamf Cloud domain. Sub-locations within the main location cannot have a different domain.

If we have access to multiple accounts, can we still switch easily between them?

Yes. You can still switch between accounts using the account and location switcher in the top-right corner of the Jamf School Management System.

Do we also need to update the API URL?

The new API URL you should use is the full URL for your Jamf School server, followed by "/api". For example: “https://schoolname.jamfcloud.com/api”. Starting September 12, 2020, you will need to use the updated URLs.

Do we need to change the URLs in the Google authentication/Microsoft Azure integration?

Yes, you must update the URLs in Google and Microsoft Azure. We will be sending out communication to you confirming the date to begin using the Jamf Cloud domain. At that time, you will need to use the updated URLs. For more information, please review how to set up google sign in and integrating with Microsoft Azure in our deployment guide.

If we have access to multiple accounts, do we need to remember the cloud domain for every account?

No, you will have one central URL to login. Our system will automatically direct you to the correct location. After logging in, use the location switcher to switch between your accessible accounts.

What happens if we don’t register a new domain name by September 4, 2020?

If you do not register a domain, our system will generate a cloud domain name based on your account name. You will not have the opportunity to choose your own preferred domain name.

Can I change the domain name after I register a new domain?

No, you cannot change the domain name after registering. Please choose carefully.

How can a reseller check to see what domain name is used by a customer they are supporting?

Resellers can find the new domain names in their Jamf School reseller portal.

Will the reseller workflow for creating new Jamf School customers also be changed?

During the creation of a new customer account, the reseller will be required to configure the Jamf Cloud domain name.

Will the ZuluDesk apps still work? What happens after the migration? Will they be removed from the app store?

ZuluDesk apps will still exist in the App Store, but future versions will not be updated. However, once your Jamf Cloud domain has been updated, you should use the new Jamf School branded apps. Please review our deployment guide for setting up the Jamf School Teacher and Jamf School Student apps.

When switching to the Jamf School branded apps, will I lose the current work that I have saved in the ZuluDesk apps?

No, everything is stored in the cloud. You will not lose the work saved in the ZuluDesk branded apps when switching to the Jamf School branded apps.

How can I use the Jamf School apps on older iPad models?

The App Store will always provide the latest available version of the Jamf School apps available to any iPad model. For information on requirements, please review the Jamf School System Requirements in our deployment guide.

If the device model is not supported for the Jamf School branded apps, you can continue using the ZuluDesk branded apps.

What website do we go to to use the Jamf Teacher and Jamf Parent online?

The new URL for the Jamf School Teacher web app is the full URL for your Jamf School server, followed by "/teacher". For example: "https://schoolname.jamfcloud.com/teacher"

The new URL for the Jamf Parent web app is the full URL for your Jamf School server, followed by "/parent". For example: "https://schoolname.jamfcloud.com/parent"