跳至主要内容

Jamf Pro 高级支持

三层服务可满足您对支持的不同需求级别。

组织的规模和形式各有不同。

支持模式不应该也是如此吗?

我们理解,每个组织都是独一无二的。为使您享受到的支持能够最大程度上利用技术创新、推动组织发展,以及向用户提供最佳 Apple 设备体验,我们提供了三层不同的高级支持服务,以便直接满足您的需求和预算。

Jamf 高级支持是对我们传奇式客户支持体验的补充,可助您实现战略目标、立即解决可能出现的一切紧急问题。

需要全天候支持?或者需要计划和实施企业技术推广?不如看看您的环境,了解一下可以进行哪些增强,从而实现更多里程碑?

三种不同的高级支持级别,现满足您的需求。

高级支持

$10,000/年

高级支持增强版

$18,000/年

高级支持企业版

$50,000/年

你会得到什么?

  Premium Premium Plus Premium Enterprise
Dedicated Jamf Expert Yes Yes Yes
Priority Escalation Yes Yes Yes
Product Issue Reports Yes Yes Yes
24x7 Support *Note about 24x7 Support No Yes Yes
Executive Business Review *Note about Executive Business Review No Semi-Annual Quarterly
Success Planning *Note about Success Planning No Yes Yes
Upgrade Planning *Note about Upgrade Planning No No Yes
Product Issue Review *Note about Product Issue Review No No Yes
Target Response Time *Note about Target Response Time 4 Hours 3 Hours 2 Hours
Annual Cost US$ 10,000 US$ 18,000 US$ 50,000

24x7 Support English phone support available.

Executive Business Review Provides a scheduled meeting for your organization's stakeholders and your Jamf Customer Success Team to examine:

  • Milestones achieved
  • Retrospectives
  • Project planning
  • New Jamf Pro and Apple features
  • Jamf Pro future releases

Success Planning Helps identify and accomplish projects that are crucial to the success of your Apple platform.

Upgrade Planning Provides upgrade advice for major and minor Apple and Jamf releases.

Product Issue Review Offers a monthly review of product issues that could be impacting your environment.

Target Response Time Based on local business hours. For more information, please see: https://www.jamf.com/support/technical-support-desk/

准备好使用高级支持了吗?

配合使用高级支持和高级服务