Jamf Nation User Conference 2017

  • October 24–26, 2017

Sessions

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October 24, 2017

9:00 am CDT

Keynote Day 1: The Management Standard for the Apple Ecosystem

  • Dean Hager
Nicollet Grand Ballroom
9:00 am
  • Commercial
  • Education
  • Community
  • Product
  • Expert
  • How To
  • Interactive Labs

Ideal for Commercial and Education audiences. See first-hand what Jamf is doing to strengthen its solution to serve as the management standard for the Apple ecosystem. From new (and significant!) integrations and partnerships to new Jamf Nation functionality, you’ll learn why it has never been easier to manage the entire Apple ecosystem with Jamf. Oh, and we didn’t forget about Jamf Pro. With a completely restyled interface, brand new Mac Self Service and enhanced patch management, you’ll get a full update on Jamf Pro 10, including specifics on its ship date.

11:15 am CDT

Ideal for Commercial and Education audiences. Apple’s Volume Purchase Program (VPP) is critical to any environment. In this session, learn how to add a VPP token to a Jamf Pro environment. We'll then assign (aka scope) apps to users and devices, and look at the difference between the two experiences. We'll also review common troubleshooting steps and some best practices to help keep you as sane as possible!

Ideal for Commercial and Education audiences. When the average organization has one full-time IT employee for every 259 devices, it’s no surprise IT teams are looking to move as many Do-It-For-Me (DIFM) workflows to Do-It-Yourself (DIY) alternatives. But, how do you create a company culture that embraces self-service? And, when is DIFM still necessary? In this session, a Code42 customer will discuss the how they’ve employed self-service technologies to get more done with less manpower—all while providing users with the resources they need to excel at their work.

Ideal for Commercial and Education audiences. Jamf Pro is set up. What do you do next? Come learn successful deployment strategies regarding scoping, scaling and more for after your JumpStart. Lets talk!

Ideal for Commercial audiences. Come join us for a deep dive into Center for Internet Security (CIS) validation. Take a look at how we utilize open source projects to assist with CIS, and hear real-world examples that can translate to your own environments. This session will give you the understanding and tools you need for successful Jamf Pro management and monitoring of CIS compliance.

About the Speakers
Erin McDonald

Erin McDonald is a Professional Services Engineer at Jamf. When on-site helping organizations succeed with Apple via Custom Services or scripting, if there is a zoo, Erin will be at that zoo and likely captivated by otters.

Katie English

Katie English was a Mac admin in higher education for 14 years prior to joining Jamf as a Professional Services Engineer. Since then she has traveled a few hundred thousand miles and helped hundreds of admins build thousands of solutions. Katie is now a Professional Services Manager at Jamf.

Stay tuned…the details for this Product session are coming soon.

Ideal for Commercial and Education audiences. Mac deployments are large enough that we're able to harness more data than ever about large-scale Apple device management. What happens when you leverage Watson as part of your end-user support structure? Learn how end-user support just got a lot easier with the use of Workplace Support Services with Watson. Now you can interact with Watson to get support on your Apple devices or other devices, including any IT-related issue that you would typically call an IT Service desk agent to resolve. Watson is trained on the Top Call drivers that are typically handled within your service desk. Using Periodic Ticket Analysis, a proprietary approach for analyzing both structured and unstructured ticket data, output is leveraged by our Information Architects to train Watson. Workplace Support Services with Watson application is integrated into your existing service management and ID Management environment and your end users can be up and running to chat with Watson to get support. Join us in this session, and let's learn from one another!

1:30 pm CDT

The window for making large-scale changes to our Mac and iOS devices has been closing for years. With summer school, longer school years and special programs creeping into the change cycle, IT is left sometimes with just one or two weeks to get all of the large-scale changes done. So, we work through spring break and the beginning of the summer building images and testing. Then, we spend the rest of the summer fixing the things we just broke. Or do we? We have to bring thousands of devices into a warehouse and reimage them every summer. Or do we? How are modern large districts dealing with carts, 1:1 devices and fall upgrades that could cause all of our devices to break during the first couple of weeks of school? In this session, we’ll look at how two districts deal with changes, cooling-off periods, imaging, upgrades, and all the fun things that go into large-scale Apple deployments!

About the Speakers
Brad Schmidt
Devi Beck

Devi Beck is an ACMT and CCT technician at Alhambra Elementary School, a K-8 intercity school district in Phoenix, AZ. In her free time, she knits Cthulhu, Gladiator and Teenage Mutant Ninja Turtle hats.

John Wetter

Ideal for Education audiences. Have you ever been to a session or workshop where you painstakingly transcribed every word, only to discover you have no idea what you were supposed to be learning? If so, sketchnoting might be the answer for you. Sketchnoting is a visual style of notetaking (doodling!) that can increase retention, engagement, metacognition and visual literacy. Learn how Clinton High School students and teachers use sketchnotes and iPad to create and share resources, both in and out of the classroom.

About the Speakers
Vanessa Perez
Michele Granger

With a passion for learning and continuing her own education, Michele Granger is a high school English teacher who loves sharing what has worked for her with others. Michele often combines her love of art and previous professional art experience with lesson plans, and one of her favorites is sketchnoting. With over 25 years of marketing, design and training workshop experience, Michele never tires of seeking innovative ways to motivate others to learn.

Ideal for Commercial and Education audiences. Using Apple’s Volume Purchase Program (VPP) to purchase and distribute apps and books in bulk is a critical aspect of managing apps and devices. We will discuss common questions, such as whether you use user-based or device-based assignments, or use Self Service for VPP-based workflows. During this lab, test Apple's new tethered-caching capability and get help as you plan for an efficient deployment. We will be happy to work with you on workflows that you might be planning on using in your next update.

Ideal for Commercial and Education audiences. Your environment is growing. What do you need to do in Jamf Pro to accommodate? In this session, we'll look at optimizing hardware sizing, memory allocations, mysql.ini and database.xml settings to help you scale. Let's review automations that make your systems perform better and discuss what you can do to arm our support teams to get your issues closed quickly.

Ideal for Commercial and Education audiences. Ready for a new experience? Along with a completely redesigned interface, Jamf Pro 10 introduces new features and benefits – all with a user-centric design in mind. Come discover the new ins and outs of Jamf Pro 10 and how this newest version can help you succeed with Apple more than ever before.

Ideal for Commercial and Education audiences. The Jamf API can be overwhelming, especially to someone who has never used it before. This session is aimed at people with some experience in the terminal who want to get started using the Jamf API. Go from API nobody to API ninja. See how to use the API through examples and resources. Step through the process of using the API with Postman, curl, bash scripts and python scripts, and determine when to use xml or json.

About the Speaker
Bob Gendler

Bob Gendler is an Apple fanatic using Apple products as far back as the Apple //gs. He graduated from the Rochester Institute of Technology with a bachelor's degree in Information Technology. He was previously the Technology Coordinator at an international nonprofit, but has been the Laptop Program Coordinator and keeper of all things Apple at St. Andrew's Episcopal School since June 2012.

2:45 pm CDT

Ideal for Commercial and Education audiences. Patch Management. We've been talking about it for years. Now we're ready to show you how to set it up, how to define user interaction settings and the long-term impact of using built-in Patch Management with Jamf Pro. Let us help you create an excellent user experience that doesn't drive you completely insane when trying to keep up with all the latest updates on these software titles.

Ideal for Education audiences. Getting devices into the hands of users is only the beginning of the journey. As a Mac Admin, we are responsible for device security, software packaging and distribution, configuration management and more. This ongoing maintenance is where many of us spend the bulk of our time. Join Scott Blake as he explains how he achieved "desired state" management with Jamf Pro. Along the way, learn tips and tricks to regain control of your daily schedule.

About the Speaker
Scott Blake

A lifelong tech enthusiast and West Virginia native, Scott Blake has been affiliated with West Virginia University since 2001. After spending time as a student lab manager, inbound support technician, on-site technician, and web developer, Scott found his calling as a Mac Admin. He is currently an Endpoint Management Specialist at WVU where he leads the Mac management efforts. Scott currently lives in Morgantown, WV with his wife and 3 children ages 8, 6, and 3. He spends most of is free daylight running said kids to and from various practices while most nights are spent pecking away at his keyboard.

Ideal for Education audiences. Do you want to empower your teachers and staff to do more with Jamf Pro? Do you want to keep them from doing too much? In this lab, ask us how to build groups and policies.

The details of this Expert session will be posted during the JNUC opening keynote on October 24th. Make sure to tune in to hear the announcement!

Ideal for Commercial and Education audiences. Take a tour of the new and improved macOS Self Service in Jamf Pro 10. Not only does the Jamf Self Service app help you define your end users’ experiences, but it also delivers cost-savings to IT through reduced support calls. Deliver apps, tools and content to your users that’s customized to their unique needs and location, all while empowering them to get what they need – without IT.

Ideal for Commercial and Education audiences. Most of us are familiar with code libraries for Python, Ruby, JavaScript and so on. We install and use them to make our work in those languages easier and to help follow the principles of DRY programming (Don't Repeat Yourself). But, how many of us write our own? Writing your own custom libraries, tailored to your environment, can save you and your co-workers time and effort, as well as increase your code quality throughout standardization. This session will discuss the general concepts behind code libraries and using Bash and Ruby, as well as look at how to write, document and deploy them.

About the Speaker
Chris Lasell

An Apple Peeler all his life, Chris Lasell holds a degree in the Culinary Arts. He was once a hotel pastry chef at Dartmouth College, where bought his first Mac in 1986. By '89 he was peeling a different kind of Apple, and became a Mac and Unix support technician at Dartmouth. Lured to the northwest by all the great beer, Chris moved to Portland, Oregon in '91 and continued peeling Apples at Reed College for another decade. In 2002, he decided to wander around the country on a bicycle for 18 months, and eventually landed in the San Francisco Bay Area helping Pixar. Chris is the creator of ruby-jss, a Ruby interface to the Jamf Pro REST API, as well as d3, a command-line patch management solution that enhances Jamf Pro.

4:00 pm CDT

Ideal for Commercial and Education audiences. Certificates are tricky, but they don't have to be. Jamf wants to help you manage certificates better. In this session, we'll look at that certificate you created in your JumpStart and then how to update certificates. We'll go on to explain what we do to help protect you from potential problems and what you should do outside of our products. Finally, we’ll discuss certificates in policies and review technical details around how to manage them.

Ideal for Commercial audiences. Discover how Shopify deals with fast growth and the types of tools, like Jamf Helper, that help manage devices and security while maintaining open culture. Go on to discover how Apple’s Device Enrollment Program (DEP) with Jamf Pro helped Shopify recover a stolen device even after it was wiped.

About the Speaker
Diana Birsan

Diana Birsan is an Internal Security Developer at Shopify. She has been part of the Sys Admin community for over six years and has worked on maintaining open culture at Shopify while securing devices with Jamf Pro in a quickly growing environment. In her spare time, she is a gamer and a mini dachshund owner.

Ideal for Commercial and Education audiences. Are you struggling to understand why that app doesn't show up on that one device? Are you wondering how to make your Jamf Pro environment more efficient? Do you want to maximize Self Service? We get a lot of questions around policy scoping and we want to answer even more! Whether you've been using policies for a long time or are new to it, join us in this lab to up your policy scoping game!

Ideal for Commercial and Education audiences. Jamf has a number of API options to use when scripting. During this session, we'll examine how developers “intend" for APIs to be used, how they are actually used, some tools we use when developing against our own APIs, where and how to share assets and, of course, what to look for in future iterations of the API.

Ideal for Commercial and Education audiences. Learn about the resources available through Jamf’s new Developer Portal, including fully documented CAPI, webhooks and events APIs. See how Jamf APIs are currently being implemented via Jamf Marketplace, an ecosystem of integrations and apps that extends the functionality of Jamf Pro.

Ideal for Commercial and Education audiences. Jamf has Patch Management. The open-source community has Autopkg and Autopkgr. Apple has the Volume Purchase Program (VPP). With all of these options, when should you use each? In this session, we'll take a prescriptive look at each and go through how each decision manifests itself in Jamf Pro.

About the Speaker
Ben Toms

Ben Toms (aka macmule) is the Technical Director at dataJAR Ltd, a U.K.-based Jamf MSP & Integrator. He has been managing Macs with Jamf for a little over a decade, and since joining dataJAR in 2016, Ben has been on a quest to "automate all the things," cutting down on the faff associated with deploying software.

5:00 pm CDT

The MacAdmins Podcast is coming to JNUC. We’ll be doing a live recording of the podcast, talking about the latest and greatest in the Apple community! So come hang out with Emily, James, Tom, Pepijn, Charles, and our guests as we review the first day of JNUC, upcoming releases of software and whatever else we come up with. And we’ll probably have stickers to give away—because stickers!

October 25, 2017

9:00 am CDT

Keynote Day 2: Driving Industry Transformation with Apple and Jamf

Nicollet Grand Ballroom
9:00 am
  • Commercial
  • Education
  • Community
  • Product
  • Expert
  • How To
  • Interactive Labs

Ideal for Commercial and Education audiences. Industry transformation is happening all around us. Visionary organizations are using Apple and Jamf to reinvent patient and customer interactions, deliver on the promise of personalized learning and win over their employees with technology choice to increase engagement and results. Through a series of interactive panels and discussions, learn first-hand how prominent organizations, including a guest appearance from Apple, are changing the way they work and win.

11:15 am CDT

Ideal for Commercial and Education audiences. You may use DEP for your iOS devices, but with compelling new capabilities and uncertainty about the future of imaging, the industry is looking to utilize DEP to refresh Mac deployments. This session will cover how DEP can improve IT and end-user experiences, as well as how to enable DEP workflows in your environment. Lastly, we’ll talk through some common concerns that people express when considering DEP for the Mac and how to overcome them.

Ideal for Commercial and Education audiences. Ever wonder how cutting edge organizations manage their hundreds of users and offices across the globe? Hint: it isn’t with Active Directory® or OpenLDAP. Andy Halvorsen, the global director of IT at Ooyala, is here to share how he is utilizing Jamf’s Mac Management and device enrollment capabilities in concert with JumpCloud’s Directory-as-a-Service® to streamline operations. Ooyala has simplified on-boarding and remote management while providing cloud-based control for RADIUS and LDAP authentication for 100’s of employees – exploiting JumpCloud’s ease-of-use to roll out an entire office in one weekend and to manage 1000’s of endpoints with G-Suite. Come listen to this success story sponsored by JumpCloud.

Ideal for Education audiences. What does day one of an iPad EDU rollout look like? In this interactive lab, we'll provide you with an iPad that shows how DEP and VPP impact a given student’s experience. Once you see the experience, we'll answer questions and guide you through what configuring PreStage enrollments looks like and how to assign apps to devices, so students have the most fluid experience possible.

Ideal for Commercial and Education audiences. The Scalability Task Force is a cross-departmental team of Jamfs that has been meeting over the past year to discuss load balancing, performance tuning, monitoring and enhancements to the product to make it far more scalable. Come meet the developers and field teams charged with making a more scalable product, supporting large environments (100k and up) and deploying our products in enterprise-scale scenarios. We’ll come ready to answer questions from load balancing to sizing of servers!

Stay tuned…the details for this Product session are coming soon.

Ideal for Commercial and Education audiences. APFS. What is it? How do you use it? What does it mean for imaging? What is the impact on upgrading devices to 10.13? In this session, we'll cover the basics of Apple's new file system: APFS. We'll help you decipher how the first new file system from Apple in 30 years impacts your Mac deployment and what to do in your Jamf Pro environment to mitigate any risks and even get more out of your deployment in this new world.

About the Speaker
Rich Trouton

Rich Trouton has been doing Macintosh system and server administration for over nineteen years and has supported Macs in a number of different environments, including university, government, medical research and advertising.

1:30 pm CDT

Ideal for Commercial and Education audiences. The Apple TV seems in many ways like a simple device to manage. But when you dig into what’s required to get an Apple TV onto secure networks, customize the user experience and integrate with other systems, the task starts to get much more complicated. In this session, we’ll look at workflows that make Apple TV more valuable for schools and businesses, review Apple TV options and share some tvOS tips and tricks that you can implement so people think you’re a wizard.

Ideal for Education audiences. The demand for customized learning in our classrooms is becoming necessary as our current educational system, and the learners we serve evolves. Additional software programs and lists of apps that need to be installed on student devices can be daunting, especially for a small school district. eSpark is a tool that measures what math standards each learner has mastered, the engagement level of apps and digital content used, as well as quiz growth. Pequea Valley School District, located in southeastern Pennsylvania, uses eSpark to customize math instruction for our K-2 iPad learners. eSpark allows us to greatly limit the amount of time we spend managing devices and apps, and instead focus our time on supporting our young learners with the best tools available for success. Come learn how eSpark and Pequea Valley School District use Jamf to easily manage and deploy eSpark content.

About the Speakers
Derek Sweigart

Derek Sweigart has been at Pequea Valley School District since September of 2007 as the Hardware Support Specialist. As of July 1, 2017, he was promoted to the Manger of Tech Operations at PV. He is also the JV head baseball coach at PV. Derek has his Bachelor's degree in Information Technology and his certifications include Apple Certified Macintosh Technician and Jamf CCT Certified.

Ron Lewis

Ron is grateful to contribute to eSpark's mission of re-imagining learning so it is student-centered, enabling students to succeed in school and life. Prior to eSpark, he worked at Chalk Schools, African Leadership Academy, and Bain & Company. Ron is an extremely proud Oakland native who received his BA from the University of Southern California and his MBA from Stanford. When not working he enjoys spending quality time with his family and cheering on his beloved Golden State Warriors.

Ashley Heagy

Ashley Heagy is the Instructional Technology Coordinator and Director of Technology at Pequea Valley School District in Lancaster County. Ashley serves on multiple technology conference planning committees and has presented at local and national conferences for educational technology and mass customized learning. In her spare time, Ashley enjoys spending time with her husband, Tom, and their dogs, Zoey and Benny. She also likes to travel and is currently working on her doctorate in Education Leadership from Immaculata University.

Ideal for Commercial and Education audiences. Join us in an interactive workshop to learn how to quickly and easily deploy JumpCloud-managed users to your Jamf systems. In this demonstration, we will configure identities in the cloud and deploy these identities to Jamf-managed systems. This workshop will illustrate how you can use JumpCloud's Directory-as-a-Service in tandem with Jamf to secure your endpoints and streamline your IT operations.

Ideal for Commercial and Education audiences. The key to smooth and reliable zero-touch DEP deployment is making it easy and fun for the end user so they don't mess it up and cause you more work. In this session, we’ll clarify what happens when and how to make it work in your environment. We’ll build and trigger time- delayed scripts, launch agents, launch daemons, linking to progress feedback apps and interacting with the user for information.

Ideal for Commercial and Education audiences. The healthcare landscape is changing. Together, Jamf and Apple are creating a better patient experience by providing education, entertainment and engagement with an iPad at every bedside and an Apple TV in every room. Additionally, the model is enhancing clinical communications and check-in procedures. Not in healthcare? That's OK. Be inspired by how Jamf Pro, the Apple ecosystem and these healthcare workflows apply to enabling technology for the people you serve.

Ideal for Commercial and Education audiences. Directory services have long been the scourge of the Mac Admin. Yes, you can bind. But, do you want or need to anymore? Let's step through installing and using NoMAD to replace your binding operations in 45 minutes or less. During this session, you’ll learn about the latest features of the open-source NoMAD application and understand how it can work within your Jamf environment.

About the Speaker
Joel Rennich

Joel is the General Manager for Orchard & Grove, an app development and consulting firm in Austin, Texas. In 2016, Joel released the popular open- source application NoMAD, and is now developing other tools that strive to make Mac admins’ lives easier. Previously, he spent over a decade working at Apple as an Enterprise Systems Engineering Manager doing all kinds of fun things with lots of cool people while solving crazy problems to allow for integrating Mac and iOS devices successfully into enterprise environments. Prior to Apple, Joel was frequently seen speaking at Macworld, WWDC, and other international conferences and gatherings of Apple-minded admins as the founder of AFP548.com.

2:45 pm CDT

Stay tuned…the details for this How To session are coming soon.

Ideal for Education audiences. Learn to scale like a Jamf pro. Topics covered range from simple upscaling tips, such as separating database from Tomcat instance, to adding an extra, but separate, distribution point. The fun doesn’t stop there. Bring a five-member cluster online (with members both inside and outside the DMZ) with a proper admin console and a purpose-driven Tomcat instance for Cisco ISE.

About the Speaker
Brian Martin

Brian Martin (blackholemac on Jamf Nation) is the Apple Systems Administrator for Lafayette School Corporation, a mid-sized city school district in Lafayette, IN. He has been tinkering with Apple products in some form since his high school days in the mid-1990s and has been with LSC since 2002. Aside from trying to be a good dad to twin boys, his current Apple IT focuses are the art of good Mac packaging and scaling Jamf Pro servers to properly meet end user demand.

Ideal for Commercial and Education audiences. Let's play with the API! What do you want to do next? Come hang out and get your questions answered. Have a little code you wanna' walk away with? We can help.

Ideal for Commercial and Education audiences. Jamf Pro is like a box of Legos, Tinkertoys or Lincoln Logs. Choose your favorite childhood construction toy and apply it to how you use Jamf today. Your pieces are packages, scripts, extension attributes, Smart Groups, static groups, policies, configuration profiles and more! They're different sizes, different shapes and do different things; yet, they all fit together to build whatever you can imagine. Let's look at some best practices for putting these pieces together to build your Jamf house. We'll use some creativity to move away from workflows that apply settings "Once Per Computer" and move toward workflows that automate "Ongoing" maintenance and remediation.

Ideal for Commercial and Education audiences. Security is always top of mind at Jamf and for that reason, we’re working to rid our world of passwords altogether! Come learn how we continue to try and abolish passwords at Jamf. We will talk through how you can set up your own environment to be password free, user friendly and secure with certificate management, SCEP Proxy and SSO.

This voyage is ideal for explorers from the Commercial and Education sectors of the galaxy. Jamfronauts: Take your protein pills and put your helmets on. We’re about to explore the uncharted mysteries of the Apple Push Notification Service. First, we will observe how Jamf Pro uses APNS for effective device management. Then, we will point a telescope at the security protocol and handshakes with APNS, and finally discuss special considerations for Jamf clusters and high-security networks.

4:00 pm CDT

Ideal for Commercial and Education audiences. Making Jamf Pro extensible by allowing you to look at settings on a device is one of the most powerful (and sometimes easiest) things you can do. In this session, we will walk through how to use Extension Attributes. This includes how to create an Extension Attribute, how the Extension Attribute is run and how to scope policies around them. This is a beginner session, so while we won't teach you to write a script, we will show you how to grab basic information and initiate automated tasks from that information.

Ideal for Commercial and Education audiences. What did many hacked organizations like Target and the NHS have in common? They were compliant with security standards. Hear how security compliance should be viewed as a minimum viable product and why moving beyond the checkbox is critical to the core security of your organization. In this session, we'll design a mock technical plan to navigate the political and technical challenges of augmenting security compliance using Jamf Pro. We will also cover how various information security tools like honeypots can increase security but may cause organizations to fail compliance audits.

About the Speaker
Daniel Griggs

Daniel Griggs is the founder of cmdSecurity, an IT security firm in the D.C. area, specializing in Apple device security and management at scale. Before starting cmdSecurity, Dan worked with various government agencies including NIST, U..S Army Advanced Technologies, and the U.S. DoD where he co-wrote the STIG security guidance for Apple devices in the military. At NIST, he migrated over 1,200 Macs from decades of “the wild west” to full management and security compliance in 6 months.

Ideal for Commercial and Education audiences. Have you fully adopted DEP yet? Having issues with specific PreStage configurations? Just want to give it a whirl, and see if you're ready to take the plunge? Join us in the lab to get your hands dirty with managing PreStage enrollments so you can get the most out of Apple’s Device Enrollment Program.

Stay tuned…the details for this Expert session are coming soon.

Ideal for Commercial and Education audiences. Join us to discover your Jamf Pro data story, and learn how to tell that story through common business intelligence and management tools, such as Tableau, Splunk, RobotCloud Dashboard, SCCM and ServiceNow. There’s a story there. Let us help you find it and turn it into action.

Ideal for Education audiences. Zero-touch deployment is all the rage. Handing out and assigning devices directly to users keeps things easy. But, what about schools that rely on shared-use, generic classroom carts of devices - especially in a DEP world? This session will demonstrate the power of the best, but nearly secret feature of Apple Configurator 2: command line automation tools. Working together with the Jamf Pro API, these two tools can bridge the gap for shared-use/cart-based iPad by connecting the real world of devices on your workbench with Jamf Pro to streamline shared-use iPad deployment. Additionally, Josh Bourdon will feature his home-grown, no JSS-experience-required, shared-use iPad setup tools.

About the Speaker
Josh Bourdon

Josh Bourdon is the Apple Desktop & Mobile Administrator for the Ottawa Area Intermediate School District, a county-level public school district providing and enriching educational opportunities for students, schools and communities. Administrating devices in a six-school district technology consortium, Josh has adopted the motto “If you’ve had to do it twice, write a script.” Josh has also juggled iPads as a high school 1:1 coordinator, answered help desk calls in windowless basements, and on more than one occasion played bass in a Buddy Holly tribute band fronted by Gary Busey. He couldn’t script that one.

October 26, 2017

9:00 am CDT

Ideal for Commercial and Education audiences. Which distribution point is best for you? Once you’ve got a distribution point and you’ve filled it with goodies for your users, what do you do with it? What about serving your remote offices or users who are traveling or working from home? We’ll discuss the ways to set up distribution points to maximize the experience and minimize the load. We'll also talk about where to place your distribution points, how many you'll need, fault tolerance and assigning distribution points to users.

Ideal for Commercial audiences. We've all been there. You just started a new job and are excited to get to work. The only problem is that you don't have access to the systems needed for your job, you can't set up your equipment (or it hasn’t arrived), and to top it off, the right people didn’t even know you started today. This is a new hire's worst nightmare. Worse still, it reflects badly on IT. Learn what to do to improve on-boarding, the tools you can use to automate the process and how to keep your head above water as your team grows.

About the Speaker
James Smith

James is a dad to an awesome four-year-old and previously lead the glamorous life of a Barista by day and DJ by night. He's now squarely focussed on enabling employees to do their best work as a SysAdmin for Culture Amp, a 150-person startup founded in Melbourne with offices in San Francisco, New York, and London, who work to change the way companies think about employee engagement.

Ideal for Commercial and Education audiences. Take a look at some of the most popular open-source apps that enhance the Jamf Pro experience. In this lab, you will have a chance to use some common tools, ask us questions about how they integrate with Jamf Pro and get some ideas about how you might implement them.

About the Speakers
Erin McDonald

Erin McDonald is a Professional Services Engineer at Jamf. When on-site helping organizations succeed with Apple via Custom Services or scripting, if there is a zoo, Erin will be at that zoo and likely captivated by otters.

Kat Whaley

Ideal for Commercial audiences. The Healthcare Listener enables you to use your healthcare management system to send ADT messages securely to Jamf Pro. Doing so allows your non-IT staff to manage devices based on the state of a patient and thus provide a seamless bedside experience. But how do you configure and test it, and what challenges might you face? In this session, we'll step through the setup and share real-world examples of automations you can leverage.

Ideal for Commercial and Education audiences. In 2014, Jamf asked the question, “what if MDM were so simple that anyone could use it?”. We launched a new product, Jamf Now (originally branded Bushel), to find out. In 2017, we answered that question with the success of Jamf Now. Thousands of organizations—most of them without dedicated IT staff—are using Jamf Now to manage their Apple devices. In this session, Product Manager Tad Johnson will share Jamf’s vision for on-demand MDM, about the goals and challenges of building a simplified management tool, as well as when and how to apply Jamf Now in business.

In this session, we’re going to look at what a Jamf and Cisco customer has accomplished with Jamf Pro, macOS and Cisco’s Identity Services Engine (ISE). We will dive into what ISE is and how it works with Jamf Pro. Hear how Liberty Mutual worked to expand beyond what Jamf Pro does out of the box with the built-in ISE integration and how the API helped get past the existing Jamf Pro use cases into management nirvana. Following that up, we will review some of the additional capabilities ISE has to make network environments more secure, such as a built-in Certificate Authority and context sharing to security devices within the ecosystem. Lastly, you will be introduced to the new Apple & Cisco joint security solution for iOS, dubbed the “Cisco Security Connector,” and what it can do for iOS visibility and protection.

10:15 am CDT

Ideal for Commercial and Education audiences. Infrastructure Manager is a Jamf Pro service that manages our LDAP Proxy Server. The Proxy allows traffic to pass securely between Jamf Pro and an LDAP directory service, even if you're hosted in the Jamf Cloud. In this session, we'll go through a basic setup in a DMZ, connect that to a Jamf Pro server and then verify that we can look at information from the directory service. We'll also throw in some tips and tricks around load balancers, ports, what actually goes over the wire, etc. just because we like you.

Ideal for Education audiences. Want to learn how to deploy 7,500 devices in one day across 10 campuses – without issues? Come hear Clover School District’s Executive Director of Technology, Matt Hoffman, and Mobile Device Manager, Andy Cauble, share how they made it happen. Now in its fourth year as a fully implemented 1:1 Apple district, Matt and Andy have great insight into the do’s and don’ts of 1-to-1. Join them to hear tips on device collection and distribution, as well as device management both in and out of the classroom.

About the Speakers
Andy Cauble

Andy has been the mobile device manager for Clover School District since 2014, when the district chose to implement 1:1 iPads (PK-8) and Macbooks (9-12).

Matt Hoffman

Matt has served Clover School District Technician, Engineer and Executive Director over the past 10 years. Matt has been Executive Director of Technology since Clover’s leadership team chose to move to a 1:1 learning environment in 2014.

Ideal for Commercial and Education audiences. You can query and manage pretty much anything on a Mac using Jamf Pro. While we have built a robust inventory framework, we can't think of every possible use case you might have. In this lab, we will help you create an extension attribute, run it, and scope policies around it. If you've been writing your own extension attributes for a while, get your questions answered! If you’re new to extension attributes, get started today!

Ideal for Commercial and Education audiences. Jamf Pro is often used to get Apple endpoints into compliance. But, you need to protect Jamf Pro itself as well? In this session, we'll look at securing Jamf Pro, how we test for security and the compliance of our products.

Ideal for Education audiences. Streamline IT tasks and transform the end-user experience through strategic use of the Apple deployment programs. Come learn how the Device Enrollment Program (DEP), Volume Purchase Program (VPP) and Apple School Manager can impact your environment for the better. You’ll be glad you did.

Ideal for Commercial and Education audiences. Join us in a walkthrough of the infamous Kool-Aid Man incident: how seven stolen laptops were recovered within 24 hours and the "Kool-Aid Man" was put behind bars. OH YEAH! This talk will walk through several steps you can take to recover stolen assets utilizing Jamf, Apple’s Device Enrollment Program (DEP), a few open-source projects and good old-fashioned intelligence gathering. We will also go into common criminal workflows for stolen assets, how to disrupt these processes and, finally, security hygiene for Mac endpoints to help protect against physical hardware loss incidents.

About the Speakers
Mike Toole

Mike Toole is a Senior Systems Engineer at Duo ISS, the Information Systems & Solutions team within Duo Security. Prior to joining Duo, Mike was a Systems Security Analyst focused on card payment environment security. Mike has spent most of his carer focused on security and building solutions as a generalist, but has a long history with Mac and Cloud. Both going back to before they were cool. He has also built some rather unique systems, including a Keanu Reeves- themed sms alerting bot.

Art Sturdevant

Art joined Duo Security in September 2015 as a Systems Engineer. With more than 15 years of IT and development experience, Art is currently working on several endpoint security projects. He has been an avid Linux user since 1998, and he enjoys working on automation, security and hardware projects. In his spare time, he enjoys hiking outdoors, geocaching all over the globe and Scuba diving in the Great Lakes.

11:30 am CDT

Ideal for Commercial and Education audiences. One of the most important aspects of managing Mac devices is how you scope policies to them. In this session, we'll look at how to assign apps and policies to users, devices and groups. Work through all the options Jamf Pro makes available, including how to scope to a group, how to constrain within that, how to determine how often a policy should run and what to expect to see within Jamf Pro once run. We'll add some tips and tricks we've learned from doing thousands of JumpStarts to help you scope like a boss!

About the Speakers
Eric Johnson
Chris Miller

Chris Miller is the Assistant Director for Technology Services in Eanes Independent School District (K-12) in Austin, Texas supporting a 1:1 iPad initiative for over 9,500 students, teachers and administrators. He has been using Jamf since 2010 and has more than 17 years experience in educational technology. Chris is passionate about the positive impact that integrating Apple products can make for teaching and learning. He refers to himself as a digital plumber, always busy keeping the bits flowing so kids can learn. When he isn’t busy supporting Eanes, Chris enjoys speaking at conferences and conducting workshops with other schools about MDM, deployment strategies, and effectively using technology in the classroom.

Ideal for Commercial audiences. Apple is making inroads in the enterprise. Some environments require a lot more security than others, like government and financial sectors. Smart cards are a proven, secure way of providing authentication as part of a 2FA setup. This talk will provide background and technical theory, as well as discuss the pitfalls of using smart cards in your environment. We'll cover how to make this work via Jamf Pro with built-in configuration and in-house work. Come learn the steps to make your environment more secure.

About the Speaker
Richard Purves

Richard Purves is a not quite 6 feet tall ape descended British Mac Admin who can't decide which country to live in. He started in the U.K., then moved to Saudi Arabia, is now Switzerland and is aiming for the U.S. in 2017/2018! He has worked in three IT business units (publishing, education and finance) since 2004 and only two people ever have worked out where his nick "franton" is from. These days, he specializes in Apple integration into existing infrastructures, with projects such as “JSS in a Box”, “JSS Config in a Box,” and more recently his reference implementation of the CIS security specifications.

Ideal for Commercial and Education audiences. Do you routinely update your devices based on a spreadsheet? Have you seen the JSS MUT on the Mac App Store and wondered how it might help your environment? Want to give it a shot without the risk of applying incorrect settings on production devices? Join the author of the tool for a lab session to learn what it does and ask questions!

Ideal for Commercial and Education audiences. Eventbrite has spent a decade building the largest global platform for live experiences and is on track to process close to 200 million tickets worth $3 billion in gross ticket sales in 180 countries in 2017. Eventbrite’s Field Assets Team manages around 1,000 iOS devices for use as ticket scanners or point-of-sale equipment by event organizers. In the last year, they’ve shipped 14,000 devices to 1,300 events, with a peak of 900 devices in one week! Prior to using Jamf, every device was manually configured. With two team members, this process was painstaking and unscalable. Now, leveraging Jamf Pro, VPP, DEP, configuration profiles, Self Service and the Jamf API, Eventbrite revolutionized their iOS device deployment process, exponentially increasing efficiency. Each device is simply erased, letting Jamf magically configure each device identically (with no Apple IDs!). They also developed an open-sourced command line API tool to streamline tasks like mapping devices to asset tags and wiping multiple devices simultaneously. Instead of touching each device for 3-5 minutes to prepare for redeployment, it’s more like 30 seconds (or less). Join this session to see under the hood lessons learned, and the process from start to finish for an elegant solution to (re)deploying thousands of iOS devices with minimal headaches.

About the Speakers
Jason Kuo

Jason has been happily managing Apple devices in the SF Bay Area since 2003. He's a Senior IT Support Engineer at Eventbrite, and loves hanging with his three kids, gardening, biking, photography, Giants baseball, and anything DIY.

Warren Herrera

Warren has been managing, supporting, and implementing technology solutions for 15 years. Apart from his duties at Eventbrite as a Field Network Technician, he enjoys, photography, traveling, and all things sports.

Ideal for Education audiences. New technologies and deep integrations are unlocking new workflows for managing iPad, Apple TV, and Mac deployments in education. Whether you're just getting started with Apple or you have experience with Apple School Manager, this session will cover everything you need to know in order to go all in with Apple in the classroom. So let’s get started and make a difference in education!

Ideal for Commercial and Education audiences. Jamf Pro covers the full breadth of macOS lifecycle management. But, there are a number of open-source tools that complement Jamf. During this talk, we will cover how leveraging open-source tools complement Jamf workflows. Each project that we cover will include a 30-second video demo from a maintainer of the project. Then we'll show you how to add these to your Jamf workflows so that you can get the most out of both the Jamf world and the open-source world.

About the Speaker
François Levaux-Tiffreau

François Levaux-Tiffreau (aka ftiff) is an Apple Consultant for large enterprises. He’s the head of the Apple Service and Competency Center at Amaris, an independent consultancy with more than 3,000 consultants worldwide. With more than 10 years of professional Mac experience, he has helped many companies embrace the Apple vision: users first! He’s a regular contributor to open-source software and the creator of SplashBuddy, used in many enterprises, education and government bodies to streamline the Jamf Pro enrolment experience.

1:30 pm CDT

Ideal for Commercial and Education audiences. Have you ever written a script before? If not, this is the session for you. In this session, we'll take a beginner’s journey through writing bash scripts and cover things like writing output, accepting input, running basic commands using variables and where to go for more information.

Ideal for Commercial and Education audiences. See how one hotel is offering a modern and streamlined hospitality experience with Apple TV and Jamf. Get a behind-the-scenes look at how Apple TV is enrolled through the Device Enrollment Program (DEP) and Jamf to enable zero-touch enrollment. See how guests go on to benefit from consuming the content they want and like by either connecting their own Apple devices to Apple TV or entering their own Apple ID in the Apple TV.

About the Speakers
Hironori Fukuda

Hironori Fukuda is in charge of business development and marketing at Too Corporation, focusing on the Apple platform. Too Corporation is an Apple authorized reseller (Value Added Reseller) in Japan since 1985. Hironori has over 10 years of experience in sales and marketing for Apple products, and he writes for Mac Fan, a popular magazine for Mac users in Japan, as a Mobility Evangelist. Since 2015, he has made presentations and demonstrations of Jamf Pro at Apple Stores in Japan and various other events.

Yuichi Takahashi

Yuichi is a senior consultant at Change Inc. Yuichi leads the Jamf Japan market both as a reseller / Integrator, with more than 6 years in reselling / implementing MDM solutions, trying now to innovate industry's old work style for Japanese enterprises.

Ideal for Commercial and Education audiences. Jamf Pro 10 comes with a new version of Self Service. In this lab, we'll look at all the new bells and whistles that you want to talk through, including customizing the look and feel, making the experience sleek for end users and reducing potential questions about various Self Service features.

Ideal for Commercial and Education audiences. Jamf Pro supports sending commands to a separate web server based on events that are triggered by something happening in Jamf Pro, commonly referred to as a Webhook. For example, if a device falls out of compliance, you can create a ticket in a third-party management solution. In this session, we'll explain what an HTTP callback is, how they're triggered, the requirements to use Webhooks and show some examples of projects that Jamf has made available to our community leveraging Webhooks.

Ideal for Commercial and Education audiences. The patch management team at Jamf is determined to make your life easier. See what we’ve been up to over the past year and what’s coming in Jamf Pro 10. Hear from the Product Owner about what’s on the horizon for Jamf’s patch management solution.

Ideal for Commercial audiences. Already got Jamf Pro? Considering scaling Jamf Pro? Join us as we scale! This session will cover migrating and running Jamf Pro for growth, including scaling, automation and security. Learn how Oath designed for sudden growth, separated admin from client-side nodes and approached security. See how Oath’s IT Security and Jamf Pro teams collaborated on hardening, vulnerability management and data security. You’ll walk away with an architecture playbook and security techniques to help protect your organization.

About the Speakers
Lisa Davies

Lisa has been working with Macs for longer than she cares to publicly disclose, with experience in large environments including K-12, Higher Ed, and corporate. She has still not yet owned a PC; however,? owns MAC products, and reviews the MACs of the Macs.

Brandon Coates

Brandon has over 10 years in tech as an administrator, tester, network attacker, and now he spends his time as a network defender. In his spare time, he attempts to make his Kessel Run picture perfect Beyoncé.

Chris Holt

Chris has been hard at work running tools, breaking sites, and teaching devs for six years. While showing obvious mastery in the Application Security space in the office, outside of the office he has dominated snow covered slopes on a board, owned Guitar Hero, built a 3-2-1 data center in his basement, and just recently taken to scuba diving in an attempt to subdue Poseidon himself. Payment for autographs can be discussed later.

2:45 pm CDT

Ideal for Commercial and Education audiences. In a mobile world of devices of all kinds, see how one IT Admin uses an iPad to manage every Mac, Apple TV, iPad and iPhone in his environment. Find out how you, too, can do your job not just from your desk, but from any location.

Ideal for Commercial audiences. You think your Mac environment is challenging? Imagine the complexities and security requirements of the Department of Defense. Then, add old-school, backwards thinking and a lack of Mac-friendly leadership. Most DoD agencies only use Windows, but there are the research and scientific networks that have some Mac/iOS devices sprinkled in for flavor. Digital certificates, Outlook, digitally signing and encrypting emails, smart card logins, unsupported OS by most of the DoD service desk(s), managing a separate AV/HBSS solution just for Mac, and don’t forget about mobile devices… And, we haven't even got to the fun part yet. Learn how one DoD agency applied Jamf Pro to rise above these challenges and successfully manage one of the most complex Mac environments out there.

About the Speaker
Brian Fox

Brian Fox is a civilian employee of the DoD, and currently serves as the Engineering Manager for a U.S. Navy research network based out of San Diego, CA, but stationed in Omaha, NE (quite the shift!). Brian has 20+ years of Mac admin experience, starting in high school where he was the only student working on a large number of Mac Classics. Working as an Apple admin in multiple locations and industries over the years, the Navy capitalized on Brian's years of experience and asked him to head up the Mac automation project where he has been working since 2013.

Ideal for Commercial and Education audiences. Ready to get started with Webhooks? Do you want to start with some practical examples, and then customize them to meet your needs? How do you test your Webhooks? Sit with us and we'll help you get started, and, if we're all lucky, publish some pretty sweet automations!

Ideal for Education audiences. Many schools and districts are still looking at getting started with Apple School Manager, and will get their first taste this fall. At Jamf, we've learned a lot about the things you'll find in the wild. This session will go into the integration of Jamf Pro with Apple School Manager along with common issues and resolutions.

Ideal for Commercial and Education audiences. Join Emily Brown, the product owner for Jamf Nation, to discuss how Jamf Nation is becoming your hub for everything Jamf. Come learn more about the changes implemented this year and provide feedback for what you’d like to see in the future. We’ll discuss improvements to the purchasing process, managing assets, the beta program, new social features and much more!

Ideal for Commercial and Education audiences. Parsing the JamfSoftwareServer.log, changemanagement.log or access.log can be a time-consuming task. In this session, we’ll take a look at setting up a single Graylog server to ingest these logs and explore some of the fun things we can do with the data provided. Learn how to create dashboards to visualize available data and impress your manager (managers love pictures!). Further, keep an eye on site admins and the commands they run (why did someone just initiate a MDM wipe for 1,000 devices!?), and monitor server events to help track potential performance issues.

About the Speaker
Robert Whitt

Robert Whitt is a Device Management Systems Engineer with the Leveraged Services group at Indiana University. His team manages the Global Casper Service (powered by Jamf Pro), the Global AirWatch Service, as well as the IU Mac Lab Build used in student labs across several campuses. Currently, the Jamf Pro environment has 36 sites and more than 5,000 Apple devices.