Get a one-way ticket to better support with Jamf School and Incident IQ

Jamf Developer Partner, Incident IQ, now integrates with Jamf School in addition to Jamf Pro.

December 1 2020 by

Sam Weiss

Kathryn Joy

At schools around the world, Apple devices, monitors, document cameras and more are flying out the door. Resources needed to be successful in the classroom are going home to support distance and hybrid learning models.

Not surprisingly, students and faculty going remote add a layer of complexity to your IT support and asset management practices. Now is not the time to be caught without an IT Service Management tool that fits your ecosystem. Fortunately, Incident IQ now supports Jamf School to streamline ticketing and asset management by integrating with your favorite mobile device management (MDM) solution.

From help desk ticketing and IT asset management to maintenance work orders and beyond, the Incident IQ platform is transforming the way school districts provide and manage services. Following an eighteen-month pilot period with partner districts, the Incident IQ platform officially launched at the ISTE Exhibition in 2017. Since then, Incident IQ has been rapidly adopted by leading K-12 districts and now serves millions of students and teachers across hundreds of districts in more than 40 states and Canada.

“Incident IQ provides critical digital infrastructure in the form of our modern, highly scalable cloud platform," says Travis Collins, CEO of Incident IQ, "With asset management and help ticketing tools that are crucial in managing any K-12 technology program, IQ’s feature set powerfully supports classroom and distance learning scenarios.”

K-12 districts need support products that work with the systems that they depend on. That’s why we’re so proud of this Jamf School integration — it gives schools unrivaled asset management capabilities.

Travis Collins, CEO of Incident IQ

One of the features that makes Incident IQ an exciting option for schools is the direct integration to Mobile Device Management systems. These connections allows Incident IQ to automatically be aware of newly enrolled machines for asset management and ticket association purposes. If your district has more than just Apple devices, Incident IQ integrates with inTune as well as the Google Admin console. This provides a single pane of glass for all the devices in your district.

Incident IQ debuted their Jamf Pro integration in 2019 and have many happy customers keeping tabs on their Apple devices with it. With Jamf’s further focus into MDM tailored for K-12, it made sense to extend the existing integration capabilities to Jamf School.

“There’s no industry experiencing as much rapid change as education” said Sam Weiss, Solution Partner Manager at Jamf. “Product integrations like asset and service management help education IT administrators work quickly and efficiently. Jamf is grateful to Incident IQ for bringing this solution to market.”

Incident IQ has a relentless commitment to customer success and investment in product innovation. To learn more about the integrations with both Jamf Pro and Jamf School, check out the Incident IQ listing on the Jamf Marketplace.

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