Focus not unlocking websites

Salbacka
New Contributor

We are having an issue where Focus is not removing part of the Focus Profile. The pattern seems to be:

  1. Teacher Focuses students into a website
  2. Casper applies 2 profiles, one for Safari App Lock and the other for website restriction
  3. Teacher Removes Focus on the website
  4. Casper removes the Safari App Lock but the website restriction remains

This is inconsistent. Generally the fix is to Focus a student into a different website and then remove Focus. The second time both Profiles are removed.

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