Self Service

Go beyond app deployments — make resources available on demand.

Self Service with a list of featured available apps: App Request, Dropbox Microsoft Outlook, Microsoft Word, New Firevault Key, Okta.

A productive user is a happy user (and vice-versa).

In today’s user-centric world giving users what they want, when they want it is no longer a nice-to-have. It’s the key to keeping them productive and to keeping them at your organization.

Jamf empowers you to offer users instant access to resources, content and trusted apps on Mac, iPhone and iPad with a single click — no help desk ticket needed. The Jamf Self Service catalog can be customized and branded by your organization or school. Fill it with curated on-demand apps, settings and resources that keep users moving forward and eliminates many routine tasks for IT.

Did we mention productivity? With zero-touch deployment, a curated self service catalog is waiting for your users the first time they power on their devices, allowing them to get to work immediately. Admins can also empower users, such as teachers, to request educational apps on behalf of the students in their classrooms with App Request for iPad. As an admin, you have granular control to determine who can submit app requests and who should approve the requested apps.

Customize your catalog with exactly what each user wants and needs.

Common resources in Self Service include:

  • Access to Apple App Store, in-house apps and third-party software updates
  • App requests for mobile devices
  • Software and OS upgrades
  • Bookmarks and shortcuts
  • E-books, guides and videos
  • Printer mapping and drivers
  • Email, VPN and other configurations
  • Allow or require Single Sign-on (SSO)
  • Basic maintenance, troubleshooting and system diagnostics

E-book

A User-Centric Focus: Shaping the IT Landscape

Read this e-book to discover what's driving the user-centric trend and learn how your organization can take advantage of it.

One catalog with endless benefits.

MacBook with self service apps

Benefits for IT

  • Reduce help desk tickets and decrease support costs
  • Automate common IT tasks like software updates and basic troubleshooting
  • Install Self Service app on any managed Apple device automatically
  • Personalize content based on department, language, user role, location and more: integrate with directory services and cloud identity
  • Brand Self Service for your organization by changing the name, icon, and image
iPad with Self Service apps

Benefits for users

  • Instant access to a full-service, on-demand enterprise app store— full of curated resources, content and apps
  • Install organization-approved apps without help from IT
  • Quickly resolve common IT issues like printer installations or software updates
  • Receive real-time notifications for security enhancements and available services
  • Bookmark items like HR tools or internal resources for easy access to valuable company information

Case Study

GOAT

Read how the world's largest retailer of rare sneakers has leveraged Apple devices and Jamf to streamline IT and retail technology workflows — delivering the best experience possible to customers and employees.