Jamf Pro Support.
Committed to your success.
We don’t just have great support; we stake our reputation on it.
A “pro” for every Jamf Pro customer.
At Jamf, we have a unique, personalized support model. This is why over 96% of our customers stay with us year-after-year.
Work with a Jamf “pro” who understands your needs and environment on a level unmatched by other customer service models. Our support staff are all Jamf employees, located in Jamf offices around the globe, ensuring a consistent and human experience with the technology.
Already a customer?
Ensuring your success with Apple.
Two support models to match your unique needs and budget.
When you join our customer community, you have access to our team of experts, versed in Jamf and Apple technology. We’re committed to helping you succeed and won’t stop until you’re happy.
The dynamic, day-to-day business challenges you face sometimes require a greater depth of strategic and technical expertise. From strategic initiatives to emergency response, upgrade to Jamf Premium Support. You gain a Jamf right there by your side.
- Support via chat, email or phone during business hours
- No max on the number of support cases you can create
- Easy access to support cases through the Jamf Nation portal
- Unlimited support via chat, email or phone during business hours
- 24/7 English support via phone, with automatic support case escalation outside your business hours
- Direct access to your Strategic Technical Account Manager
- Semiannual executive business reviews, best-practice recommendations and product issue reports
Included in your Jamf Pro subscription
Our commitment to you.
We are committed to working to the best of our ability to help solve any problem:
- We will approach any issue with the mindset of a co-worker rather than a vendor.
- We will use all available resources at our disposal to get to a solution. If we are no longer able to proceed within our ability, we will help you find a path to a solution.
- We will understand the business need caused by the issue, and work to the best of our ability with you to resolve the issue in the timeline that is required.
- We understand that you have workflows specific to the needs of your organization.
|Priority Status||New Case Response Time||In Progress Case Response Time|
|Low||8 hours||32 hours|
|Medium||4 hours||24 hours|
|High||2 hours||12 hours|
|Urgent (Emergency)||1 hour||4 hours|