Jamf Premium Support.
Three tiers to offer the level of support you need.
Organizations come in all shapes and sizes.
Shouldn't your support model do the same?
We understand that every organization is unique. To help you enjoy the type of support that maximizes technology initiatives, moves organizations forward and gives users the best Apple device experience possible, we are offering different tiers of Premium Support to directly match your needs and budget. Jamf Premium Support is available to those who have a Business Plan, Jamf Pro, Jamf Connect, or Jamf Protect.
Jamf Premium Support complements our legendary customer support to help you achieve your strategic goals and immediately address any emergencies that may arise.
Want round-the-clock support? Or help planning for and executing an enterprise technology rollout? What about a review of your environment to see where enhancements can be made so more milestones are achieved?
With three distinct levels of Premium Support, now you can.
Premium Support
$10,000 annually
Premium Support Plus
$18,000 annually
Premium Support Enterprise
$50,000 annually
What do you get at each Premium Support tier?
| Premium | Premium Plus | Premium Enterprise | |
|---|---|---|---|
| Dedicated Customer Success Manager | Yes | Yes | Yes |
| Priority Escalation | Yes | Yes | Yes |
| Product Issue Reports | Yes | Yes | Yes |
| 24x7 Support *Note about 24x7 Support | No | Yes | Yes |
| Executive Business Review *Note about Executive Business Review | No | Semi-Annual | Quarterly |
| Success Planning *Note about Success Planning | No | Yes | Yes |
| Upgrade Planning *Note about Upgrade Planning | No | No | Yes |
| Product Issue Review *Note about Product Issue Review | No | No | Yes |
| Target Response Time *Note about Target Response Time | 4 Hours | 3 Hours | 2 Hours |
| Annual Cost | $10,000 | $18,000 | $50,000 |