Jamf Premium Support.

Three tiers to offer the level of support you need.

Organizations come in all shapes and sizes.

Shouldn't your support model do the same?

We understand that every organization is unique. To help you enjoy the type of support that maximizes technology initiatives, moves organizations forward and gives users the best Apple device experience possible, we are offering different tiers of Premium Support to directly match your needs and budget. Jamf Premium Support is available to those who have a Business Plan, Jamf Pro, Jamf Connect, or Jamf Protect.

Jamf Premium Support complements our legendary customer support to help you achieve your strategic goals and immediately address any emergencies that may arise.

Want round-the-clock support? Or help planning for and executing an enterprise technology rollout? What about a review of your environment to see where enhancements can be made so more milestones are achieved?

With three distinct levels of Premium Support, now you can.

Premium Support

$10,000 annually

Premium Support Plus

$18,000 annually

Premium Support Enterprise

$50,000 annually

What do you get at each Premium Support tier?

  Premium Premium Plus Premium Enterprise
Dedicated Customer Success Manager Yes Yes Yes
Priority Escalation Yes Yes Yes
Product Issue Reports Yes Yes Yes
24x7 Support *Note about 24x7 Support No Yes Yes
Executive Business Review *Note about Executive Business Review No Semi-Annual Quarterly
Success Planning *Note about Success Planning No Yes Yes
Upgrade Planning *Note about Upgrade Planning No No Yes
Product Issue Review *Note about Product Issue Review No No Yes
Target Response Time *Note about Target Response Time 4 Hours 3 Hours 2 Hours
Annual Cost $10,000 $18,000 $50,000

24x7 Support English phone support available.

Executive Business Review Provides a scheduled meeting for your organization's stakeholders and your Jamf Customer Success Team to examine:

  • Milestones achieved
  • Retrospectives
  • Project planning
  • New Jamf Pro and Apple features
  • Jamf Pro future releases

Success Planning Helps identify and accomplish projects that are crucial to the success of your Apple platform.

Upgrade Planning Provides upgrade advice for major and minor Apple and Jamf releases.

Product Issue Review Offers a monthly review of product issues that could be impacting your environment.

Target Response Time Based on local business hours. For more information, please see: https://www.jamf.com/support/technical-support-desk/

Ready to get started with Premium Support?

Pair Premium Support with Premium Services