Anyone who manages a Help Desk and is motivated to improve the efficiency of their Help Desk should attend this presentation. During this session, we will discuss how Forget Computers, Developers of RobotCloud, use features within the Casper Suite to deliver intelligent, automated alerts directly into their Help Desk, and how this augmented approach benefits IT and end users alike. Forget Computers uses Zendesk, but the concepts can be applied to any established ticketing system with an Application Program Interface (API).
As President of Forget Computers and Robot Cloud, you may have heard him speak at MacTech Bootcamp, MacIT, or - if you're really nerdy - the Executives Technology Club of Chicago. He's written for i.Business Magazine, been interviewed and featured on the great CMD-CTRL-PWR Podcast and was once ranked #80 on the MSPmentor.com<http://mspmentor.com/> top 100. When he's not trying to build "communication bridges" between end-users and IT, you can find him camping with his two sons or spending time with his lovely wife in their downtown Chicago loft. If he looks tired it's because he's fresh off the plane from his third MacSysAdmin conference in Sweden. Learn how Ben and his amazing team help businesses of all sizes find zen within their Apple ecosystem at forgetcomputers.com<http://forgetcomputers.com/>. Ben wants to live in a world where process and efficiency are rewarded with unlimited global adventures and occasional visits to Disney.