A look at managed services; an open discussion on tools, tricks and measuring success. Learn from a organizations that provide managed solutions for enterprise. What could managed services look like for your business and how does it add value to your employee user experience. Learn to think differently about your ever growing Mac community.
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Joel is the General Manager for Trusource Labs Enterprise Services in Austin, Texas providing Apple device management and help desk to customers around the globe. Previously he was an Enterprise Systems Engineering Manager at Apple doing all kinds of fun things with lots of cool people and solving crazy problems to allow for integrating Macs and iOS devices into enterprise environments. Prior to Apple, Joel was frequently seen speaking at Macworld, WWDC and other conferences and gatherings of Apple-minded admins. Joel has traveled the world helping customers adopt OS X and in 2002 he setup afp548.com and had a lot of fun with that too. Joel is a classically trained journalist and plied his trade as a paparazzi chasing Monica Lewinsky before rising to become the Director of Photography for United Press International in Washington DC. If you're lucky, he'll even tell you some of his Monica stories, as the stories are better than the photos.