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Jamf Nation, hosted by Jamf, is a dynamic and knowledgeable community of Apple-focused IT admins and Jamf Pro users. Join us in person, in October, for the annual Jamf Nation User Conference (JNUC) to discover new and better ways to manage Apple devices.

Technical Support Specialist | Sydney

Company: Jamf
Department: Support
Location: Sydney, NSW
Region: APAC
URL: https://www.jamf.com/jobs/openings/

Job Description

The Technical Support Specialist position works within the Customer Service department to provide technical support for customers related to the installation, troubleshooting and integration of Jamf products and supporting technologies. The position provides firsthand assistance to end-users and is responsible for day-to-day interactions with customers. The position also actively participates in the creation, maintenance, and sharing of technical information related to core Jamf products and supporting technologies.

Responsibilities

  • Utilize available resources to resolve support issues independently and as part of a team
  • Work firsthand with customers to troubleshoot, recreate, and/or resolve support issues related to Jamf products and supporting technologies
  • Answer local support number and contribute to the 24/7 global support resource pool
  • Maintain excellent case documentation to allow for collaborative troubleshooting and resolution
  • Effectively communicate with customers in all formats and use judgment to determine the appropriate channel of response (email, phone, screen sharing, etc.)
  • Maintain case management to ensure target response times are met
  • Other duties and special projects as assigned

Qualifications

  • Previous experience in technical support and/or systems administration
  • Native level Japanese language, both verbally and in writing required
  • Experience with Mac OS, iOS, and server platforms is preferred
  • Aptitude to quickly learn technical concepts and communicate to technical & non-technical audiences
  • Ability to perform troubleshooting and problem solving tasks related to systems, networks, and hardware
  • Capacity to multi-task and quickly prioritize duties
  • Exceptional customer service skills along with the ability to interact with customers and prospects
  • Strong interpersonal and organizational skills
  • Excellent written and oral communication skills
  • Ability to work independently and as part of a team

Company Description

Jamf, founded in 2002 and headquartered in Minneapolis, MN, is the creator of the Jamf Pro (formerly Casper Suite), the only suite of client management software developed exclusively for the Apple platform.

As such, it offers a native solution that provides great breadth and depth of functionality for IT managers including inventory, package building, image management, remote imaging, remote updates, iOS mobile device management and a powerful framework for automated support.

Additional Information

Location: Sydney, NSW
Travel: Less than 10%
Job Type: Full Time
Education: Associate Degree (required), Bachelor's Degree (preferred)
Supervisor: Regional Support Manager

How to Apply

Created: 5/4/17 at 7:56 AM by daisy.hinding
Modified: 8/9/17 at 9:51 AM by daisy.hinding
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