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Desktop Support Technician

Company: Allegiant Travel Company
Department: Information Technology
Location: Las Vegas, NV

Summary

Job Description

What does a DESKTOP SUPPORT TECHNICIAN do for Allegiant?

The Desktop Support Technician needs excellent problem-solving and customer service skills, as well as thorough knowledge of PC hardware, software and network connections.

Responsibilities

What are some of the daily duties of a DESKTOP SUPPORT TECHNICIAN?
• Installing, configuring and maintaining desktop and laptop PCs and peripherals such as printers.
• Installing and configuring application and operating system software and upgrades.
• Troubleshooting and repairing hardware and network connectivity issues.
• Resolving more complex issues requiring detailed systems and applications knowledge which have been escalated from Tier 1 Support.
• Work issues that require a site visit or remoting into the user's workstation or the remote site equipment.
• Researching, resolving, and documenting difficult and complex problems and their solutions
• Provides management and support for departmentally- owned mobile devices.
• Manages and administers JAMF Pro (Casper)/SCCM device management applications.
• Manages IT projects surrounding client and device support efforts.
• Manage competing priorities

Qualifications

What are the minimum requirements to be a DESKTOP SUPPORT TECHNICIAN?
• Education requirements - High school Diploma or equivalent; college coursework in computer science, computer engineering, or information systems related program, or equivalent experience preferred
• A+ certification or other industry recognized certificate
• Work Experience - 2+ years’ experience as a level 2 technician
• 1-3 years of experience supporting Mac OS X and/or iOS.
• 1-2 years of experience supporting Windows and using SCCM.
• 2-3 years of experience administering and supporting MDM (Mobile Device Management Systems ,JAMF Pro (Casper), or Airwatch

Company Description

Allegiant Travel Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical disability, mental disability, medical condition, marital status, military service status, protected veterans, union/non-union activity, citizenship status, or other characteristic protected by state or federal law or local ordinance. EEO/AA/Minority/Female/Veteran/Disability

Allegiant supports a healthy, non-smoking work environment.

Additional Information

What other skills, knowledge, and qualifications are needed to be a DESKTOP SUPPORT TECHNICIAN?
• Ability to communicate with non-technical team members
• Knowledge of Microsoft Windows 7,8, and 10 • VOIP/IP Phone Support
• Imaging and Application Deployment experience • Computer configuration and maintenance
• Mac hardware upgrades
• Knowledge of Jira Service Desk or Atlassian Tools
• Patch management and policies settings on Macs via Casper
• Must pass a background check and pre-employment drug test.
• Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986.
• Some travel may be requiredoeative Cloud support
• Ability to maintain flexible work schedule to provide IT Support for weekends
• Printing support, Adobe Creative Suite, Creative Cloud support
• Ability to maintain flexible work schedule to provide IT Support for weekends

How to Apply

Created: 7/19/17 at 12:20 PM by srichardson
Modified: 7/19/17 at 1:01 PM by scott.mielke
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