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IT Solutions Specialist

Company: Minneapolis Public Schools
Department: Information Technology
Location: Minneapolis, MN


Under general supervision, performs support duties in regard to the design, testing, planning and deployment of IT solutions, software packages and problem workarounds; administers specialized District software, computing systems and solutions; provides level 2 services and functions.

Job Description

ESSENTIAL FUNCTIONS -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:

Designs, tests and plans the implementation of computer based, online assessment and learning systems; evaluates software and hardware to assess the functionality, requirements and fit to District needs.
Provides level 2 computing services and solutions, problem management function, solutions design and communicates to level 1 teams.
Creates and updates District hardware and software standards; creates and updates computer images.
Administers IT client management suites for Windows and Mac platforms; centrally manages District IT assets remotely.
Creates and centrally deploys computer software, packages and updates.
Responds to service desk tickets for Information Technology (IT) services in accordance with IT guidelines, policies and procedures.
Works with assigned staff and makes appropriate decisions based on experience; performs work within scope of authority and training.
Administers and manages MAC OS X and Windows operating systems, and specialized software applications on a distributed network.
Plans and coordinates deployment of software to assessment workstations.
Configures servers and creates installation packages for workstations.
Identifies and resolves problems with networks, workstations, software, hardware, and system administration.
Supports other specialized software, including Scholastic Read180 and System 44.
Works with IT department to resolve computer problems, implement new projects, and provide training.
Provides primary technical support for large and complex computer systems and specialized software applications; identifies, defines and resolves complex system problems.
Provides tier two including remote technical assistance for staff to support District goals and unique building and administration needs.
Develops instructional materials for training of IT level 1 staff.
Administers and maintains District-wide systems and applications; performs back-up, migration and importation of data.
Maintains and enforces all aspects of system security and confidentiality of records and information; monitors systems and identifies security issues and violations of MPS policies and guidelines.
Documents work completed and maintains IT records; notifies manager and other technicians of unusual problems or problem trends in order to facilitate continued improvement of client services.
Identifies technical problems which need to be addressed by improved policies and procedures.
Demonstrates courteous and cooperative behavior when interacting with students, clients, visitors, and MPS staff; acts in a manner
that promotes a harmonious and effective workplace environment
Enthusiastically promotes the Superintendent'™s goals and priorities in compliance with all policies and procedures.
Maintains absolute confidentiality of work-related issues, records and MPS information.
Has access to any and all documents contained on District servers and individual office personal computers. This includes highly
confidential documents relating to individual employee private information, confidential departmental documents, including collective bargaining negotiations. Maintains strict confidentiality of all document contents on any District server or personal computer.
Other duties or tasks may be assigned on an as-needed basis



Minimum 2 years of administrative experience in centralized MDM/CMS (Casper/SCCM) systems.


Education, Training and Experience Guidelines

Associate™s Degree in computer technology; AND three (3) years of technical helpdesk experience; OR an equivalent combination of education, training and experience as determined by Human Resources.

Minimum 2 years of administrative experience in centralized MDM/CMS (Casper/SCCM) systems.

Knowledge of:

Software applications and operating systems used at MPS, including Microsoft OS and MAC OS.
Administration and maintenance principles of multiple network operating domains, relational databases, and web- and windows based software applications.
The structure and operating capabilities of multiple network operating systems.
Network hardware, software and peripheral equipment troubleshooting techniques.
Principles and protocols for the management of MPS electronic information.
IT access policies, and data security protocols.
Skill in:

Working independently in a technical environment with interlinked and changing priorities.
Developing and maintaining specialized software applications and database systems.
Diagnosing and resolving technical problems in a network environment.
Using technical equipment and composite procedures for repairing computers and IT equipment.
Installing, repairing, and maintaining computer software, hardware, and peripherals in a multiple operating system environment.
Operating a personal computer utilizing specialized software, and entering information into a computer system with speed and accuracy.
Assessing and prioritizing multiple tasks, projects and demands.
Establishing and maintaining effective working relationships with co-workers and clients.
Communicating effectively verbally and in writing.

A valid Minnesota State Driver™s License may be required.


Work is performed in a computer laboratory and standard office environment, which requires occasionally lifting such articles as file boxes or heavier materials with help from others and/or lifting and carrying light objects frequently. A job in this category may require walking or standing to a significant degree or may involve sitting most of the time with long periods of computer work and heavy phone usage. Requires vision capacity to perform fine calibrations and differentiate between colored wires.

How to Apply

Created: 8/1/17 at 3:18 PM by kkt
Modified: 8/1/17 at 3:23 PM by jake.slaughter
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