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Are you a creative problem solver with a passion for all things Apple?

As Enterprise Mac Engineer you will be a key member of a global enterprise team whose primary responsibilities include the evaluation, acquisition, implementation of client side infrastructure technologies. You will be a partner on the Mac @ Work team charged with the implementation and ongoing support of a JAMF Pro Cloud infrastructure. Success in this position will be heavily dependent on cross collaboration and partnership with the other IT teams to ensure that we deliver a well-thought-out and innovative solutions that creates a great customer experience.

Job Description

As Enterprise Mac Engineer you will:

Be a key supporter of the Jamf Pro suite
Develop and maintain the macOS provisioning workflow, policy based settings and software deployment as well as enforcing standards for security and stability.
Develop and implement systems and strategies that promote efficient, secure and cost effective client management solutions.
Develop and promote Tier 0/Self Service solutions to drive improved service delivery across the organization.
Serve as a Tier 3 partner for our Operations and Support teams.
Partner with business and technical teams to develop requirements-based solutions that align with Manulife’s goals and strategies.
Communicate clearly and in a timely manner with business and technical groups within the company.
Contribute to project plans, author engineering level documentation, and develop detailed test plans.
After hours and travel as required.


The ideal candidatebe able to multitask and meet deadlines in a fast paced and agile engineering environment.
Ability to work and collaborate in a virtual team setting.
Ability to assist in troubleshooting complex issues and engage other technical teams as needed
3+ year’s experience managing Mac infrastructure in a large, complex global organization required
Great end user focused documentation skills required
macOS 10.12 Sierra and 10.13 High Sierra troubleshooting and support experience
Jamf Casper 9 and Jamf Pro 10 Certification preferred
Apple Support Essentials Certification preferred
Experience creating custom installation packages, and modifying vendor provided packages
Current experience with, and detailed understanding of, JAMF Casper Suite 9 and Jamf Pro 10 cloud based SaaS solutions
Jamf Infrastructure Manager experience preferred
Experience with Apple deployment standard methodologies and programs
Experience with deployment of applications, automatic patch releases, and creation of self-service tools.
Experience with Microsoft Office for Mac 2016: Outlook, Word, Excel, PowerPoint, and Skype For Business and Teams
macOS Command Line and scripting experience required
Great end user focused documentation skills required
Possess excellent written and oral communication skills
Exhibit a strong work ethic and technical leadership skills
University Degree Preferred

Company Description

Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers' needs first and providing the right advice and solutions. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2017, we had approximately 34,000 employees, 73,000 agents, and thousands of distribution partners, serving more than 26 million customers. As of December 31, 2017, we had over $1.04 trillion (US$829.4 billion) in assets under management and administration, and in the previous 12 months we made $26.7 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

Additional Information

Manulife has lots of perks including, but not limited to:

Competitive compensation
Retirement Savings Accounts including a fully funded Pension Plan and a 401(k) plan with company match.
Manulife Share Ownership Program with company match.
Customizable Benefits Package including Health, Dental and Vision.
Generous time off policy.
Financial support for ongoing training, learning, and education
DressSmart flexible work attire policy.
An abundance of career paths and opportunities to advance
A flexible work environment with flex hours, work from home arrangements, distributed teams, and condensed work week arrangements.
This is a full time permanent role located in Toronto, Ontario.

How to Apply

Created: by MacSysAdmin
Modified: by Fink
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