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Company: HelloSign
Department: IT
Location: San Francisco, CA
URL: https://jobs.lever.co/hellosign/0a0c2fc5-5cbb-4af8-878a-947878d51760

Summary

HelloSign is entirely Apple and cloud based. We pride ourselves with being leaders in the IT space. If you are passionate about cutting edge IT and love supporting users, come join our fast growing startup!

Job Description

We’re expanding the IT team and looking for a dedicated Support Specialist at HelloSign. You’ll work alongside the IT Manager as you build out this function. The IT Support Specialist will be responsible for being the frontline of IT. You'll own onboarding/offboarding, provisioning new computers, paving the way for our knowledge base, and supporting our growing team.

Responsibilities

  • Own the helpdesk function at HelloSign
  • Own employee onboarding & offboarding
  • Own the IT knowledgebase
  • Own the IT inventory & procurement
  • Own the IT ticket queue by triaging and responding to tickets
  • Maintain audio-visual set up in our conference rooms and all hands spaceBe the frontline for the IT team
  • Embody our core values and uphold our unique company culture. We value diversity and inclusivity, and encourage team members to be their authentic selves at work.

Qualifications

  • Previous IT Support experience preferred
  • Strong familiarity with macOS and Apple hardware
  • Comfortable working with and supporting employees across all departments
  • Familiarity with the following services: JAMF Pro, Okta, G Suite, JIRA, Confluence, 8x8
  • Ability to surface ideas and proposals for IT support improvements
  • Excited to own all assets in our growing inventory
  • Excellent interpersonal & communication skills
  • Ability to lift 50 pounds

Extra Credit:

  • Network experience
  • Previous system administration experience
  • JAMF certified
  • Exposure to A/V systems
  • Experience with MDM & DEP

Company Description

We believe that the way business gets done today is broken. That’s why we’re dedicated to simplifying work for everyone - from small startups to large enterprise companies. Millions of individuals and over 80,000 companies world-wide trust the HelloSign platform – which includes eSignature, digital workflow and eFax solutions – to automate and manage their most important business transactions.

With a sharp focus on user experience and a lust for innovation, HelloSign is on a mission to Simplify Work.

Additional Information

We are centrally located in downtown San Francisco near BART, the Transbay Terminal, and the Ferry Building. Just over 100 employees, we are growing the company deliberately, with a keen eye towards maintaining a culture that values lifestyle, fun and continuous improvement. We were awarded the Hirepalooza Culture Award for Lifestyle in 2015 and the Healthy Mothers Workplace Bronze Award in 2016 and 2017. This year, we won SF Business Times' Best Places to Work Award for Small Employers. We continue to maintain an overwhelmingly positive presence on Glassdoor and The Muse.

We have raving fans who love what we make • We're user-focused and product-driven • We're always evolving with an eye towards improvement • We're committed to building a product people want • We thrive on collaboration and learning from each other • We have a supportive, familial atmosphere • We work in an open, airy, creative space • We laugh a lot • We love dogs • And we'll never forget your birthday!

How to Apply

https://jobs.lever.co/hellosign/0a0c2fc5-5cbb-4af8-878a-947878d51760

Created: by aconfer
Modified: by bran
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