Company: Mann Consulting
Location: San Francisco, CA
SENIOR ASSOCIATE CONSULTANT
How committed are you?
The Senior Associate Consultant - (SAC) macOS position is a full-time salaried position with benefits and considerable opportunity for development and advancement, 401K, profit-sharing, medical, dental, paid-time-off, and more.
You'll be joining one of the fastest growing companies in San Francisco and enjoy a fantastic team of people with an amazing, diverse client base. We help over 300 businesses every year! If selected to join us, you'll be exposed to tremendous variety and interesting technical challenges.
Help manage scripts and various automation to deploy, secure, provision and support multiple MacOS clients
Establish protocols, scripts & integration to onboard and off-board client hires
Setup and maintain macOS devices and the services that support those devices
Help clients in person, over the phone, via Slack or remotely.
Assist other consultants complete project work and maintenance for clients
Document client infrastructure and best practices for other team members.
Research new solutions for future client work
Continually surprise clients and coworkers with outstanding support. Use ticketing system to document work, alert clients of upcoming tasks and projects.
Limited travel outside the area may be required. For meetings in the Bay Area, access to transportation is essential. Setup, maintain, and troubleshoot antivirus, backup, and monitoring software clients.
Communicate and apply industry best practices.
Bachelor's degree or equivalent.
3-5 years of work experience supporting large quantities of MacOS devices
Strong communication, time management, and people skills. Excellent technical writing skills
Must be able to communicate equally well to clients of varying technical ability
Experience with escalated issues involving macOS / iOS devices with tools like JAMF Pro or Munki.
Experience setting up and maintaining firewalls, routers, and access points. Account management using tools such as Google Apps, Office 365, and Okta
Ability to walk, bend and lift equipment up to 50 pounds and perform physical duties of connecting computer and networking equipment.
Experience and strong troubleshooting skills for computer configurations, printers, and connected devices.
Ability to provide general networking and server support.
Ability to provide general AV support on products such as Google Hangouts or Zoom Rooms.
Mann provides IT support services to small businesses throughout the San Francisco Bay Area. Our expertise is supporting creative professionals in Mac & PC networks, fast growing startups, and outsourced helpdesk functions. We work with over 30 companies every year and are family-owned and operated for over 25 years.
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