Location: Pleasanton CA
Implementation, administration and configuration of JAMF Enterprise environment
Build and maintain user-friendly software update and patching workflows.
Work with security team to enable and enhance CIS settings on endpoints.
Manage a scaling infrastructure of internal and external JSS/DP on RHEL and CentOS.
Mac OS deployment automation architecture, design/migration and troubleshooting
Lead the analysis of issues/problems and development of technical solutions as it relates to Mac OS, iOS, and JAMF
Contribute to development and ongoing improvement of industry best practices and standards for deploying enterprise Mac OS technologies
Provide technical expertise, guidance and strategic recommendations to other IT groups Create and maintain imaging workflows on Mac and iOS Knowledge Base. Train incoming associates on imaging workflows and Knowledge Base.
Provide backup JSS scoping support for Support teams.
Work with the Engineering and Operations groups to identifying emerging incident trends and drive problem resolution
Consult on Tier 3 escalations and escalate issues to vendors as needed.
Hold regular training and information sessions for Support Teams and keep them informed of changes to the Mac, iOS, and JAMF platforms.
Document all work and projects in our IT Service Management solution.
5-10 years of prior experience in large enterprise environments supporting JAMF is required.
3+ years experience with large-scale JSS administration experience in a Linux environment
3+ years experience as a Mac engineer or architect
3+ years experience as a JAMF administrator
Prior experience managing a scaling infrastructure of internal and external JSS/DP on RHEL and CentOS
Superb customer service skills
A working knowledge of integrating Mac systems into an Active Directory Domain environment.
Familiarity with all recent releases of macOS (Yosemite, El Capitan, Sierra, High Sierra, Mojave). (Features, patching, etc.)
First-hand experience with the installation and administration of the JAMF Software Server.
Demonstrated abilities to prioritize and manage multiple assignments in a fast-paced environment to meet deadlines with efficiency and accuracy
Strong problem solving, organization and project management skills, with a willingness and desire to take responsibility, accountability and ownership
Ability to work outside of normal working hours to complete tasks, including occasional weekends/evenings
Proactive and self-motivated in approach to work tasks
Operating Systems: Mac OS X, Windows, Linux
Apple, A+, MCP, ACMT certifications Preferred
iOS Mobile Device Management with JAMF
Required to have Certified Casper Administrator (CCA) certificate
Preferred to have CCE
Great benefits package with premier medical, dental and vision partners
Rewarding paid time-off plans, including vacation, sick time, personal days, company holidays and more
Substantial associate discount of 50% off regularly priced RH merchandise and 30% off sale items
Access to all RH Members Program benefits, including complimentary design services
High-value discounts with respected national vendors, partners and retailers
Generous Referral Bonus Program to reward associates for recruiting top talent
Apply online at the below link