Location: Lehi, UT
EasyPost is a San Francisco based start-up that provides a RESTful API to revolutionize the shipping process for e-commerce companies. Any online merchant can plug our state of the art technology into their existing framework to provide a world class shipping experience for consumers. EasyPost has raised over $4 million in funding from Y Combinator, SV Angel, and CrunchFund.
The IT Desktop Technician’s primary responsibilities will be to triage all support requests, resolve issues as possible, and escalate issues as needed. You’ll get the chance to flex your technical muscles daily by providing awesome customer support to our employees. You use your can-do leadership and multitasking skills to drive projects to completion. Your love of helping others and whistle-while-you-work attitude brings smiles to others. You will be responsible for delivering and completing assigned projects, providing employee support whether it be for Mac, imaging, desk setups, training or general assistance.
We are looking for someone experienced and confident to own IT support and help us scale as the business grows. The ability to deliver world class customer service and communication is key to success in this position. Additionally, we are an Apple environment so we are looking for someone who can comfortably live and breathe in the Mac world.
This position is located in our Lehi, UT office.
What You'll Do:
Mac desktop support for OS, software and hardware
New Hire Setup and Support
General employee training and support
Manage ticket queue
Google Apps support
MDM Troubleshooting Office network support and troubleshooting
2-3 years Desktop Support experience
Basic understanding of networking for troubleshooting problems
Expertise in supporting current releases of OS X
Excellent communication skills Problem analysis and resolution skills Ability to show initiative to take on assignments of a more advanced nature Experience with the following technologies: Google Apps, Meraki MDM, Wifi, and PFSense
Highly motivated with a positive attitude
Ability to work independently and within a team environment
Ability to prioritize and address multiple tasks in a dynamic work environment
Ability to meet deadlines and manage stress effectively in high-pressure situations
Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience
Strong sense of discretion and confidentiality required
Jamf would like feedback on User Enrollment and General Settings within your Pro instance!