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Company: Vox Media
Department: IT
Location: New York, NY
URL: https://boards.greenhouse.io/voxmedia/jobs/1462854

Job Description

Vox Media employees thrive on innovation and change while ambitiously seeking to master their subject areas, hone their craft, and improve their communities. We help smart, talented, creative professionals make a meaningful impact in media, technology and the world around them. Vox Media’s networks and businesses include SB Nation, Eater, The Verge, Vox, Curbed, Recode & Code Conferences, Polygon, Concert, Chorus, Vox Creative, Vox Entertainment, and the Vox Media Podcast Network.

The IT Administrator serves as the primary contact for all Vox Media employee IT needs in our New York office and is responsible for making sure the people on our team have the tools they need to do incredible work. The IT Administrator will work closely with staff and actively engage in the troubleshooting of everyday IT requests as they arise. The ideal candidate is expected to consistently provide excellent customer service to all employees and visitors to the Vox Media office. As Vox Media continues to grow, our IT Administrator will play an essential role in enhancing the security and quality of Vox Media’s IT infrastructure.

What you’ll do:

  • Work in an Apple centric environment with over 1500 corporate end points
  • Follow defined processes and procedures to resolve standard IT support issues
  • Daily monitoring of support issues
  • Mac (and some PC) helpdesk support
  • Perform basic Google Suite account maintenance tasks
  • Utilize Jamf for comprehensive enterprise management
  • Follow instructions to install office hardware and software
  • Upgrade office equipment, hardware and software as instructed by Service Desk Manager
  • Maintain phones/lines (hardware as well as VOIP cloud)
  • Troubleshoot A/V equipment and video-conferencing software and escalate when necessary
  • Assist with routine employee onboarding and offboarding tasks
  • Maintain and provision IT assets such as laptops, mobile devices and servers
  • Assist with implementing automation solutions for Active Directory infrastructure
  • SSO implementation for corporate applications and software
  • Work with cross-functional teams to improve employee engagement
  • Escalate issues to next level of support

What you’ll bring:

  • Ability to provide excellent customer service to end users.
  • Ability to effectively communicate and collaborate with project stakeholders as well as team members.
  • Troubleshooting experience (hardware, software, network, A/V, etc)
  • Jamf experience with deployment, device management, app management, inventory, security
  • Ability to quickly learn new technologies
  • Attention to detail and documentation

Bonus points for any the following:

  • Knowledge of Adobe Creative Cloud and/or audio visual equipment
  • Jamf Certification / Casper Certified Tech
  • A+ Certification
  • Apple Technician Certification
  • ITIL Certification

About working at Vox Media:

This is a permanent, full-time position with excellent benefits—including flexible hours and generous parental leave. Vox Media strives to provide comprehensive healthcare options for our employees and to ensure that our healthcare and other benefits are LGBTQ-inclusive. You'll be joining a group of focused, hard-working, creative people who are passionate about doing work that's challenging and fun—and who strive to maintain a healthy work/life balance.

Vox Media is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. Vox Media is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

How to Apply

To Apply, visit https://boards.greenhouse.io/voxmedia/jobs/1462854

Created: by djvoxjamf
Modified: by bran
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