Skip to main content
Jamf Nation, hosted by Jamf, is a knowledgeable community of Apple-focused admins and Jamf users. Join us in person at the ninth annual Jamf Nation User Conference (JNUC) this November for three days of learning, laughter and IT love.

Company: CBSi
Location: New York

Summary

The Workplace services Senior Technician is a partner to our business and our other IS&T teams. By understanding our technology stack & the business, the Senior Technician is a subject matter expert and person whom other more junior technicians & end users can look to for support. You are the person the site manager will look to, to keep things running. You’ll be responsible for supporting local and remote sites as well as helping out on projects and other events. At CBSi you will have an opportunity to deliver highly visible solutions, assist in improving the operation of our business and participate in a dynamic, changing industry.

Job Description

The Workplace services Senior Technician is a partner to our business and our other IS&T teams. By understanding our technology stack & the business, the Senior Technician is a subject matter expert and person whom other more junior technicians & end users can look to for support. You are the person the site manager will look to, to keep things running. You’ll be responsible for supporting local and remote sites as well as helping out on projects and other events. At CBSi you will have an opportunity to deliver highly visible solutions, assist in improving the operation of our business and participate in a dynamic, changing industry.

Responsibilities

As the Senior Technician, you are the first point of contact for support requests. Everything from a ticket queue, walk ups to remote and phone support, along with helping out other techs when they’re stumped. The Senior Technician is the subject matter expert, the person whom other technicians & end users can look to for support.

You’ll touch, support, maintain configurations and records of everything end user facing, all types of endpoints, desk or laptops, mobile devices, printers or peripherals, and also make sure the data is correct.

We’re looking for people who can not only solve problems with in a set time frame based on the problem type but provide solutions & have empathy for our end users.

Be willing to move equipment around, work overtime as needed, travel locally between sites or during special events to help set up or provide support and if needed work off or extended hours.

On occasion help out with other teams to test and to keep our end points updated. When needed you’ll be the hands, eyes & ears of other groups to provide hands on support for systems or applications.

Help make sure that all policies and procedures for communication and escalation of incidents and issues are followed.

Make recommendations based on requests from various departments and locations does the research and tests various potential solutions.

Qualifications

ou’ll have worked in, and supported users & end points in a creative type of environment.

An advanced ability to not only troubleshoot issues and find the root cause of the issue, but to document the fix, or if needed clearly document steps taken to trouble shoot and provide documentation to another team that can assist.

A deep understanding of the usual OS’s & endpoints how to provision them, support and maintain then. What protects them and the software that users need and runs on them.

At CBS Interactive we’re primarily a Mac shop. Knowing the inner workings of MacOS & its applications is key. We also have Windows, as a senior tech you need to also be able support windows & the applications at an advanced level.

Advanced familiarity with the usage of endpoint management tools and / or modern MDM / EMM style ones. You’ll have worked with collaboration tools, conferencing systems, remote support tools, along with ticketing systems.

You have an understanding of networking, file sharing and server systems, along with advanced trouble shooting techniques when connecting to them or diagnosing connection problems.

The ability to translate between tech speak to non-tech speak so that non-technical folks can understand. You are able to write up KB’s or SOP’s for fellow tech’s and end users is important.

An understanding of scripting, scripting languages and how they can be used to automate tasks.

How to Apply

please DM on mac admins slack at @MaLemur

Created: by Louise_R
Modified: by bran
to edit a job you've posted or to post a new job