At JNUC 2016, Fletcher Previn, VP of Workplace as a Service at IBM revealed the wildly successful results of their Mac@IBM program, but how exactly did they do it? That was the topic of conversation at the Mac@IBM - Under the Hood session. The Mac@IBM Engineering team provided JNUC attendees a glimpse under the hood, including some of their technical thought process, their challenges, best practices, and successes in delivering a great Mac user experience at scale.
Mac@IBM started with just a few people and even today their team is small and spread out, but they are all 100% dedicated to Mac@IBM. And while the Mac@IBM project is compelling, not every organization has the staff to dedicate to and execute this type of project. Mac@IBM’s advice for understaffed organizations? “Leverage your partners: IBM GTS, Jamf Pro Services, Apple pro services, even Jamf Nation.”