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Jamf Partners with Monscierge To Bring Fully Personalized Experiences to Travelers at Hotel RL | Jamf

MINNEAPOLIS – October 24, 2018 Jamf, the standard in Apple device management, today announced its integration with Monscierge, a hospitality technology company specializing in enhancing guest and staff experiences. The two Apple mobility partners recently debuted their cutting-edge technology integrations at Hotel RL, the casual upscale brand by RLH Corporation, empowering a fully interconnected and personalized hotel services experience for travelers.

Seamless and streamlined experience for hotel guests

From ordering food via rich on-screen browsing, to interacting with conscierge and hotel services, to enjoying a wide variety of live and on-demand entertainment, Jamf’s Apple TV Management solution combined with Monscierge’s Connect platform enables Apple TV to provide hotel guests with a central hub for the full gamut of their needs. Monscierge Connect also offers its locally-curated network of merchant recommendations, details of onsite hotel amenities, room service requests, menu ordering and other travel features.

When a guest checks in, all Apple TV configurations, settings and apps deploy automatically without the need for any manual configuration. Guests simply walk into their room and have instant access to a wide range of experiences and benefits.

“Hotel RL guests expect a unique, yet personalized guest experience,” said RLH Corporation Chief Information Officer John Edwards. “With Monscierge and Jamf’s support, we are able to create a solution that allows our hotels to connect directly with our guests through our mobile application, provide customized streaming services through Apple TV, and improve guest services by enabling digital staff communication.”

Easy setup and management for Hotel RL staff

Jamf and Monscierge’s partnership also streamlines processes and removes friction for hotel staff. Monscierge and Jamf integrate together to provide a secure enterprise solution and an almost zero-touch deployment through Jamf's mobile device management (MDM) workflow.

  • Jamf’s integration with Apple Business Manager kicks off a unique workflow that enables staff to automatically enroll and configure new Apple TV devices without requiring hands-on support from IT.
  • With powerful grouping, hotel staff is able to build groups based on inventory criteria and then trigger device management tasks automatically to specific individuals or groups.

“Travelers are expecting more out of their hotel stay, and the in-room experience has a defining impact on meeting these expectations,” said Marcus Robinson, Chief Experience Officer, Monscierge. “Investing in technology that gives access to personal content, meets service needs, and promotes local merchants along with hotel amenities, it allows for all the options guests are looking for already. Having this technology means your hotel’s brand is the entity bringing it to them first, meeting all of their needs and providing that unique hospitality service in the way guests expect. When you pair Apple TV with Jamf and Monscierge in your hotel, your guests are guaranteed a unique, personalized experience.”

About Jamf

Jamf is committed to enabling IT to empower end users and bring the legendary Apple experience to businesses, education and government organizations via its Jamf Pro and Jamf Now products, and the 70,000 members of Jamf Nation. Today, over 18,000 global customers rely on Jamf to manage more than 11 million Apple devices. To learn more, visit: https://www.jamf.com.

About Monscierge

Monscierge is a global software company specializing in innovative hospitality solutions for properties, owners and brands. Since 2009, Monscierge’s platform Connect powers many cloud-based hospitality technologies at once for a consistent, personalized travel experience - all while creating new revenue streams for the hotels. Scaled worldwide by brands such as Accor, Wyndham, and Jumeirah, Monscierge Connect technology is consistently cited in studies conducted by Cornell’s Center for Hospitality Research. To learn more, visit: https://www.monscierge.com

About RLH Corporation

Red Lion Hotels Corporation is an innovative hotel company doing business as RLH Corporation and focuses on the franchising, management and ownership of upscale, midscale and economy hotels. The company focuses on maximizing return on invested capital for hotel owners across North America through relevant brands, industry-leading technology and forward-thinking services. For more information, please visit the company's website at www.rlhco.com.