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Integrating & Automating Your Help Desk Ticketing

Ben Greiner, President of Forget Computers and Robot Cloud, discusses how Forget Computers uses features within the Casper Suite to deliver intelligent, automated alerts directly into their help desk, and how this augmented approach benefits IT and end users alike.

In this JNUC video, you'll learn three important lessons for streamlining your help desk:

  • How to not let automation get out of control 
  • Ways to verify automation is working
  • How to know your environment better

This video is part of a series of sessions presented at the 2015 JAMF Nation User Conference.