AI agents for IT: how Serval automates 80% of tickets in 24 hours

IT teams everywhere face the same challenge: endless requests for access, device troubleshooting, password resets and onboarding/offboarding checklists that drain hours every week. Tickets pile up, employees feel blocked and strategic IT projects are put on the backburner.

Automation should be the answer. But building workflows with existing tools is painful and slow, with questionable returns on investment.

Automation must reduce friction, not add to it.

With Serval, it’s easier to automate a task forever than to do it manually once. IT teams can automate 80% of tickets within hours of setting up Serval, while keeping security airtight and workflows easy to manage. No complicated configs. No risky shortcuts. Just AI-native automation that works.

To make this real, Serval’s CEO, Jake Stauch, will walk you through building both simple help desk automations and a complex user offboarding workflow — all in seconds, all with natural language prompts.

In this session, you’ll learn about:

1. Building workflows in natural language, from MFA resets to Jamf device locks.

2. Adding security controls to ensure workflows run safely and with appropriate restrictions.

3. How Perplexity, Verkada, and Together AI automate help desk requests and more without complex configurations or security tradeoffs

This extended demo is for IT leaders looking for an agentic automation solution that meets the strictest enterprise security requirements.