Jamf Standard Technical Support

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Support hours, wherever you are

Find your country below for our team's hours and holidays.

Don't see your country or region listed? Reach out through Jamf Account and we'll point you in the right direction. If your team spans multiple countries, your support hours follow the region your account is registered to, not wherever you're reading this from.

These are our guaranteed baseline hours. With Premium Support Gold or above, your tickets are covered 24/7 through a follow-the-sun model. See Premium Support for details.

Visit Premium Support

United States and Canada

Open

Monday-Friday, 8 a.m.–5 p.m. in your local time zone

Closed

New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Indigenous Peoples' Day, Thanksgiving Day, the day after Thanksgiving and Christmas Day

Europe

Open

Monday–Friday, 9 a.m.–5 p.m. CET

Closed

New Year's Day, Good Friday, Easter Monday, Labour Day, Christmas Eve and Christmas Day

Middle East

Open

Sunday–Thursday, 9 a.m.–5 p.m. Arabia standard time

Closed

New Year's Day, Good Friday, Easter Monday, Labour Day, Christmas Eve and Christmas Day

Australia and New Zealand

Open

Monday–Friday, 9 a.m.–5 p.m. AET

Closed

New Year's Day, Easter Monday and Christmas Day

Asia-Pacific

Southeast Asia

Open

Monday–Friday, 9 a.m.–5 p.m. SGT

Closed

New Year's Day, Chinese New Year (multi-day), Peace Memorial Day, Children's Day, Tomb Sweeping Day, Labour Day, Dragon Boat Festival, Mid-Autumn Festival, Teacher's Day, National Day, Taiwan Retrocession and Kinmen-Guningtou Victory Memorial Day, and Constitution Day

Japan

Open

Monday–Friday, 9 a.m.–6 p.m. JST

Closed

New Year's Day, Coming of Age Day, National Foundation Day, the Emperor's Birthday, Vernal Equinox Day, Shōwa Day, Greenery Day, Children's Day, Constitution Memorial Day, Marine Day, Mountain Day, Respect for the Aged Day, Autumnal Equinox Day, Sports Day, Culture Day, Labour Thanksgiving Day, and the Year-End and New Year Office Shutdown (Dec. 29–Jan. 3)

Taiwan

Open

Monday–Friday, 9 a.m.–5 p.m. CST

Closed

New Year's Day, Chinese New Year (multi-day), Peace Memorial Day, Children's Day, Tomb Sweeping Day, Labour Day, Dragon Boat Festival, Mid-Autumn Festival, Teacher's Day, National Day, Taiwan Retrocession and Kinmen-Guningtou Victory Memorial Day, and Constitution Day

India

Open

Monday–Friday, 9 a.m.–5 p.m. IST

Closed

New Year's Day, Makara Sankranti/Pongal, Republic Day, Ramzan, Good Friday, International Workers' Day, Bakrid, Independence Day, Ganesh Chaturti, Gandhi Jayanti, Dussehra, Diwali and Christmas Day

Available languages by region

We support English everywhere, during business hours. A few regions also offer support in other languages, during that region's business hours:

Japanese — Japan
Chinese — Taiwan
French and German — Europe
Spanish — Europe and U.S.

Need help in a language not listed here? Start a conversation through Jamf Account and we'll do our best to help.

Visit Jamf Account