Jamf Premium Support
Three tiers to offer the level of support you need.
Organizations come in all shapes and sizes
Shouldn't your support model do the same?We understand that every organization is unique. To help you enjoy the type of support that maximizes technology initiatives, moves organizations forward and gives users the best Apple device experience possible, we offer different tiers of Premium Support to match your needs and budget. Jamf Premium Support is available to those who have a Business Plan, Jamf Pro, Jamf Connect or Jamf Protect.
Our modernized Premium Support complements our legendary customer support to help you achieve your strategic goals and address any urgent issues.
What do you get at each Premium Support tier?
| Premium Support Silver | Premium Support Gold | Premium Support Platinum | |
|---|---|---|---|
| Tier 3 support | yes | yes | yes |
| Premium support contacts | 2 | 3 | 10 |
| Phone Support Model | Standard | Priority | Priority |
| 24/7 support | yes | yes | |
| Enhanced support reporting | yes | yes | |
| Service hours | 8 | 24 | |
| Root cause analysis for P1 issues | yes | ||
| Named primary support engineer | yes | ||
| Management sponsorship | yes | ||
| Target response time | Response times vary. View details. | Response times vary. View details. | Response times vary. View details. |
| Commerical cost | $12,000 | $28,000 | $60,000 |
| Education cost | $10,000 | $18,000 | $50,000 |
Jamf Premium Support FAQ
What is a Premium Support contact?
Premium Support contacts, identified by the customer, receive Premium Support level benefits when contacting Jamf Support.
What are service hours?
We will work to create a guide for you and your organization, depending on your needs, to identify the best application of the service hours.
What is a named primary support engineer?
For the Jamf Premium Support plans that offer this feature, their tickets will route to the same support engineer when possible and for Platinum level this can be designated by region.
What is Management Sponsorship?
Regular engagement with a member of our leadership team to help ensure success.
Ready to get started with Premium Support?
Pair Premium Support with Premium Services. Learn More.