Jamf Premium Support
Tier 3 support, guidance and Jamf Technical Account Manager (TAM) services.
Support customized to your unique needs
Jamf serves customers of every shape and size. That's why Jamf Support offers five tiers of Premium Support designed to fit a range of budgets. All options include a global team of Jamf experts with the highest levels of Jamf certification and training.
A dedicated Jamf expert in your corner
Jamf TAM services work closely with Jamf Premium Support.A Technical Account Manager (TAM) is a dedicated technical expert invested in your success who collaborates closely with your organization on an ongoing basis. TAMs provide guidance, coordination and strategic direction. This proactive IT management approach identifies risks before they become incidents and optimizes configurations before they cause friction.
Premium Support and Technical Account Manager tiers
| Silver | Gold | Platinum | Titanium | Diamond | |
|---|---|---|---|---|---|
| Tier 3 support | yes | yes | yes | yes | yes |
| Premium support contacts | 2 | 5 | 10 | 10 | 25 |
| Phone support model | Standard | Priority | Priority | Priority | Priority |
| 24/7 support (English) | yes | yes | yes | yes | |
| Enhanced support reporting | yes | yes | yes | yes | |
| Root cause analysis for P1 issues | yes | yes | yes | ||
| Named primary support engineer | yes | yes | yes | ||
| Management sponsorship | yes | yes | yes | ||
| Target response time | Response times vary. View details. | Response times vary. View details. | Response times vary. View details. | Response times vary. View details. | Response times vary. View details. |
| Jamf certification courses | 1 Individual Training Pass | 1 Organizational Training Pass | 1 Organizational Training Pass | ||
| TAM services | Collaborative | Collaborative | Integrated | Embedded | |
| Commercial cost* | $12,000 | $28,000 | $60,000 | $125,000 | Contact us |
| Education cost* | $10,000 | $18,000† | $50,000† | $125,000 | Contact us |
* All costs are annual.
† To access TAM services and Jamf Training Passes, education customers must pay commercial prices.
Get the right support for your organization.
Reach out to your Jamf Account team or contact us.Jamf Premium Support FAQ
What is a TAM?
A Technical Account Manager (TAM) adds proactive technical guidance to Jamf Support, which functions to fix specific issues. A TAM is the customer's expert in Jamf and Apple platforms: recommending best practices, reviewing configurations and offering customized guidance to solve your organization's unique needs.
Are TAMs the same as Jamf Premium Services?
No. Jamf Premium Services are customizable annual subscriptions delivering focused expertise and extra resources to move key initiatives forward.
What is tier 3 support?
Tier 3 support represents the highest level of customer-facing technical support available. Tier 3 offers highly trained specialists with deep expertise in your solutions, products and infrastructure — and how you use them.
What is a Training Pass?
A Jamf Training Pass subscription is a yearly, flexible and cost-conscious way to train IT professionals interested in Jamf certifications. An Organizational Training Pass (OTP) is for five people, and an Individual Training Pass (ITP) is for one. Both training passes allow enrollment in Jamf 200, 240, 270, 300, 370 and 400 instructor-led training courses.
What is a Jamf Premium Support contact?
Jamf Premium Support contacts, identified by the customer, receive Premium Support level benefits when contacting Jamf Support.
What is a named primary support engineer?
For the Jamf Premium Support plans that offer this feature, their tickets will route to the same support engineer when possible. Platinum tier and above customers can designate this by region.
What is management sponsorship?
Regular engagement with a member of our leadership team to help ensure success.