October 21, 2014
JAMF Software Keynote
Please join us bright and early as we kick off the 2014 JNUC. We will take a look at the amazing growth of the Apple ecosystem over the past year and share a preview of what’s new at JAMF Software.
Bringing the Casper Suite to Life with Virtual Test Environments Rich Trouton, John Kitzmiller
Testing is the key to happiness and longevity. With that said, learn how to rapidly build OS X virtual machines to ensure new software doesn’t adversely affect anything in your environment. This session examines how to leverage tools and virtual machines to test software you plan to deploy with the Casper Suite. We’ll also test new capabilities of the Casper Suite itself and show how JAMF Software supports running the JSS and other Mac-supporting services on non-Apple platforms.
Policies 101: Unleash the Power Justin Rummel, Cameron Evjen
Policies are easily a keystone element within the Casper Suite. If this is your first year attending the JNUC and you’re fairly new to the Casper Suite, Policies 101 is an excellent opportunity to (re)discover the power at your fingertips. In this session you will receive a detailed overview of how you can make your job easier by getting the most out of Policies. We’ll also examine items to be cautious about when implementing.
Ways to Avoid Using the Dreaded ‘M’ Word Mike Harris, Drew Duggan
Enterprise IT support has its foundation in providing a Managed environment, but as Apple devices gain popularity in traditional enterprise environments, much more emphasis is placed on user experience, which can often be at odds with existing policies. Discover how you can maintain the experience that Apple users know and expect, while still complying with high-level enterprise objections. This session will discuss tools and services that enable users to get the most out of their Macs by empowering users, rather than restricting.
JSS REST API — The Key to a Better Night’s Sleep Charles Ludwick, Josh Schripsema, Ginny Hornibrook, Jeff Wilson
Want a crash course on the JSS REST API? Learn about API fundamentals and how to use scripts and programs to develop solutions. Dive into security topics that you should be aware of and take a proactive approach to mitigating your security concerns. This dream session continues with a look into more advanced examples of a fully implemented solution that leverages the API to allow your machines to better manage themselves and reduce your overall management burden.
Peeling the Layers of the Casper Suite ‘AND’ Philosophy Gerard Allen
JAMF Software has advocated the Casper Suite ‘AND’ approach for quite some time. But what are the ‘ANDs’ and how can I use them? This is can’t miss session teaches new ways of using the Casper Suite along with other tools such as DeployStudio, Apple Remote Desktop, and more. Learn from a Mac admin vet with more than 20 years of experience, as he proves you can teach an old (and young) dog new tricks.
Your Guide to Surviving the Post-JumpStart Whirlwind Nick Koval, Jonah Klevesahl
We’ve all been there. Your JumpStart engineer finishes and leaves. The weekend rolls around and come Monday morning you’re staring at your web browser trying to remember the best way to implement the Casper Suite. But have no fear! This session will refresh your memory and spark your creativity by examining advanced setting options for policies, creating better smart groups, and methods for testing — the perfect cure for the post-JumpStart whirlwind.
Add Pop and Practicality with a Clean User Interface Jason Borchardt, Arek Sokol, Jonah Klevesahl
House cleaning, Spring cleaning, and now…user interface cleaning? Yes! This session will discuss how important a clean and consistent user interface can be—not only for software distribution—but for any type of interaction you may have with your users. Join us as we dive into methods of communicating with end users through Self Service, user dialogues, and take an in-depth look at different ways to interact with your business partners using both built-in and third party tools. This session shows what a clean and concise interface can do for your company.
Keys to Managing 20,000 Devices in One Year Candace Salmon-Hosey, Clark Poole, Andrew J. Smith, Taylor Wolfe
Considering a 1:1 rollout? With a recent 1:1 initiative of MacBook Airs, the technology team from Rowan-Salisbury Schools in Salisbury, NC will discuss their experiences of how, what, when, and why they made it happen for a district of 20,000 students and 2,000 staff. Join Rowan-Salisbury staff as they examine what the experience has taught them and how the new technology is impacting their classrooms.
You’ve Got a Friend in BYOD Dan Hoffman, Jake Mosey
This session will be a journey through Pixar’s experience of managing personally owned devices. It will cover social and technical implications of BYO programs and what you can do to prepare to roll out a program of your own. Learn from some of Pixar’s brightest and take a peak inside one of the most innovative companies in the world.
October 22, 2014
Simplifying the Steps Involved with the Volume Purchase Program Randon Ruggles, Chris Smalstig
As many organizations implement app and eBook distribution for OS X and iOS, questions usually arise about the order and sequence of items that need to occur. Join us as we examine the steps involved with implementing app and eBook distribution in your organization with the Casper Suite, and discover a few tips to make your workflows more successful.
Thinking Big: Scaling JSS Infrastructures for the Mobile Workforce Jehan Aziz, Ben Toms, Dusty Dorey, MIke Paul, Amanda Wulff
Scaling to meet the demands of an ever growing, highly mobile workforce is a challenge for any organization. This panel discussion will focus on the topics that affect decision-making while planning for the growth of Apple devices in their organization. The panel will include customers who have faced these challenges as well as JAMF Software Engineers.
Master Command Line Interface Basics Brock Walters, Cameron Evjen
If you don't know the DIFF between CHMOD and CHOWN, if you think AWK is a sound that an eagle makes, or that an ECHO is something you might hear at the Grand Canyon, than this session is for you. The basics will be covered from the ground up: the OS X Terminal application, defining the shell, navigating the file system through the command line interface, understanding text editors and even creating your first script. If you've always wanted to become familiar with the command line but had no idea how to begin, or, you were too embarrassed to ask your super-sophisticated IT colleagues, join us as we pull back the curtain on some of the most powerful tools available to OS X administrators.
Unwrap the Imaging Enigma Steve Wood, Michael Scafide
Have questions about what imaging method you should use? Attend this session to discover how one advertising agency images and adapts to the changes of Macintosh computers. With OS X Yosemite just around the corner, learn from imaging specialists to discover new and more efficient ways to ensure your computers have all the necessary materials they need, when they need them.
Playbook Automation of JSS Henry Stamerjohann, Thomas Kunetz
Want to learn new and exciting ways to maintain your JSS infrastructure? Join us as we take a look into smart automation techniques to extend, update, and install your JSS. Avoid manual configuration mistakes, and enjoy a taste of Ansible — a fast and secure configuration management tool. Learn how to build a library of tasks, including calls to the JSS API, and combine everything into a single playbook. Discover how much time automation saves!
Large Scale Consolidation and Deployment in the Enterprise David Wiles, Drew Duggan
Starting in 2013 Y&R Group undertook the ambitious project of wrangling their Mac fleet across the globe and into line by using a single Casper Suite console — sounds simple. With already 20 existing mature consoles managed by independent IT departments in place and hundreds of other physical sites having never touched the Casper Suite, it’s been a challenging project but one for which Y&R is starting to reap the benefits. Join us as Y&R Group explain how they leaned heavily on the API—with a unique approach to the sites concept—to deploy encryption using AWS cloud infrastructure.
Self Service - Support and Deployment Automation Sean Harper, Kelly Watkins
Are you sick of having to connect to a network resource, or pull out some clunky external HDD just to get applications installed? Are you tired of thick imaging machine after machine? Tired of opening a new computer only to sit and wait for a bloated image to overwrite the factory shipped OS? Do you wish you could simply click a prebuilt package and let Self Service handle the rest of the initial install? Well, now you can. Learn how.
From Firewalls to Great Walls: Securing Mac in the People’s Republic Of China Alex McClements, Kyle Appel
As many corporations look to expand globally, it is crucial to know and prepare for the barriers that may be encountered along the journey. This session will examine the challenges organizations face and the necessary steps to overcome obstacles to successfully deploy Macs in a safe, secure, and legal fashion — regardless of your location around the world.
MDM For Small and Medium Sized Charles Edge
What do people really want from an MDM? How can you distill a complicated technology down into a simple user experience that people want to use and enjoy using. How do you help people get up and running quickly and effectively? What are the best practices that most environments need to employ as opposed to a bunch of features that are really relegated to edge cases? Join us in this session and we’ll give you our thoughts and a tour of some new stuff we’ve been working on at JAMF Software!
It’s here! It’s here! Creative Cloud in the Enterprise Karl Gibson, Jody Rodgers
Creative Cloud for enterprise has been the elusive unicorn for some time now. Yes, you have been able to purchase the Creative Cloud applications as part of an Enterprise agreement but where was the grand vision of collaboration, storage, fonts, versioning, and application Self Service? Well it has finally arrived and with new choices for licensing, deploying, updating, and services available for end-users. Achieve cloud nine by learning all about the different options available for managing Creative Cloud in the enterprise.
Auto-Update Magic! Keep Mac Apps Current with the Casper Suite and AutoPkgr Elliot Jordan, James Trousdale
Keeping apps up to date on your company's fleet of Macs can be a time-consuming, tedious process. This session will demonstrate how to easily streamline and automate that process in Casper Suite by using AutoPkgr. Join us as we walk through setting up AutoPkgr, integrating it with your JSS, and deploying updates to your organization — as simply as possible.
Hopkins Schools’ iPad Dojo: How students can become iPad Ninjas Benjamin Friesen, John Wetter, Jason Busch
Last year, the Hopkins, MN School District issued over 600 iPad Ninja “belts” to students that successfully completed their progressively more difficult iPad proficiency exams, and demonstrated proper care and maintenance of their iPad. Come to this session to learn how Hopkins uses the Casper Suite to grant increasing levels of independence to students as they progress from novice to “Master Ninja” in the iPad Dojo.
October 23, 2014
Branding Self Service for your Organization Emily Kausalik, Keaton Svoma
Learn how Volusion turned Self Service into its own corporate-branded app. By ‘selling’ Self Service to their users through customization methods, users are encouraged to adopt and use the app to perform several tasks including self-enrollment into the JSS. Learn how to customize Self Service and tailor it to your organization. You may find that users are more inclined to use Self Service when they think it’s a company app.
Achieve the Apple Trifecta: DEP, VPP, and Apple ID for Students Leigh Ciancanelli, Doug Penny, Ashley Arends
Some say the Triple Crown is the most satisfying achievement in all of sports. For North Raleigh Christian Academy, who over the summer distributed more than 1000 iPads to students in grades 4-12, achieving the trifecta of Apple’s deployment programs: DEP, VPP, and Apple ID for Students, was just as rewarding. They’ll share what worked, what didn’t, and what you need to know to be prepared for using these services with your JSS.
Don’t Panic: What to do when Your Casper Admin Wins the Lottery Robert Whitt, Katie English
Skilled Casper Suite administrators are still rare enough in the enterprise that personnel transitions can leave a managed environment in dire shape. When fortune (or disaster) strikes, will your organization be ready? Join Robert Whitt as he examines the challenges and successes of learning to use the Casper Suite under pressure, and shares tips for preparation and recovery when someone else’s luck is your dilemma.
Simplify Your Network Organization and Sites Sar Haidar, Christian Dooley
Interested in spending less time upgrading software in your JSS and more time perusing JAMF Nation? Than this is the session for you. Casper Suite version 9 introduced Sites and made it possible to provide the Casper Suite as a Service to departments within an organization. However, that posed two major challenges: 1) How to assign enrolled machines in the JSS that have no standard naming convention or identifier to the correct site? 2) How to automate application updates, policy creation, and testing of application deployments to decrease the workload? Discover ways to tackle these obstacles and get back to perusing.
Objects to Objects, The Casper Suite API through Ruby Chris Lasell, John Sutcliffe
Pixar has been customizing their use of the Casper Suite via its API since the API was introduced. Join Chris as he takes us through the core of those customizations, a Ruby Gem (code library) that greatly simplifies interactions with the JSS. You'll see how the Gem works, and how it can be used to extend the capabilities of the Casper Suite via some example programs. You'll also be invited to download it and use it yourselves, or expand it even further, when it is made available as an open-source project during this session.
Because Mac is Cool: From Proof of Concept to Productive Platform Oliver Heidt, Olivier Nagy, Daniel Mintz
Curious about how the world-renowned SAP SE organization utilizes its Mac Infrastructure? Well then you’ll want a front seat for this session! With 7000 clients and 50 servers worldwide, discover why SAP uses JAMF Software to keep operations running smoothly. This session dives into SAP’s integration with Microsoft Active Directory, user certificate distribution through OS X profiles, ways to keep JAMF network segments reliable over time, OS X updates and supporting previous OS releases, and off-site deployments for remote employees. But wait, there’s more. As an added bonus, this session details the complete delivery and deployment process — from reseller to end user.
Deploying Active Directory with Self Service Ross Derewianko, Scott LaPaglia, Jason Stanaland
Join us as we discuss methods of using Self Service to automate deployment of Active Directory in an existing Macintosh environment. We’ll examine how the Casper Suite, and Self Service specifically, can push out Active Directory binding to an existing infrastructure. Discover new and easy ways to migrate existing local user accounts to mobile, managed accounts.
The JSS API and Custom Workflows Jehan Aziz, Scott Secrest
Looking for new ways to access your database from your iOS device? Discover how National Geographic leveraged the JSS API, web clips, smart groups, and a unique workflow to make it happen. Learn new ways to sidestep the once cumbersome, tedious installation steps and examine unconventional Mobile Device Management techniques. Gain insight on how to create a streamlined, app-like experience for you and your users.
Avoid the ‘Gotchas’ of Enterprise Cloud Distribution in Education Everette Allen, Josh Hodges, Kevin Snook, Taylor Wolfe
Want to learn how to deploy a highly distributed JSS Cloud infrastructure using the new features in Casper Suite version 9? Learn from experts in the North Carolina University school system as they work with JAMF Software engineers and JSS admins to ‘write the manual’ for using this technology. They’ll cover navigating legal to cement the deal, working with unique networking and security needs from each school to get them connected, and working with the specialized needs of each university and department.
AutoCasperNBI and the Casper NetInstall Creator Ben Toms, Nick Amundsen, Daniel Mintz
Ever wonder what the differences are between AutoCasperNBI and Casper NetInstall Creator? You’ve come to the right place. Join us as we compare each solution’s use and capabilities, and examine situations where each works best. As a bonus, we’ll show you how AutoCasperNBI uses a clever mix of Apple Script and command line, along with a well-designed GUI, to make NetBoot creation a breeze.
See the Light (and benefits) of iBeacon Brad Benson, John Miller
With the introduction of iBeacons, using Apple devices in the classroom, the boardroom, and the conference room has never been easier. In conjunction with the Casper Suite, IT Administrators can deliver automated settings management for iOS and OS X devices and end users can leverage organization resources automatically and simply. Join us as we talk through the configuration, deployment, and usage of iBeacon Regions within your organizations.
Casper Focus in the Enterprise! Michael Barrett, Trey Howell
This session provides tremendous insight into how Casper Focus can be used in the Enterprise. We’ll walk through workflows using Casper Focus to lock apps over the air for EventBoard conference room displays and Crestron AV automation remotes. Join us as we compare Casper Focus to Configuration Profile and show why one is a better, more time saving solution.
Everette Allen is the Macintosh Support Specialist in the Office of Information Technology at North Carolina State University. Everette has been supporting Apple Systems for over 20 years at NC State and is the go-to Apple Tech for the entire UNC System. Everette is a co-lead administrator for the UNC System Wide Casper Suite Server, and supports over 3500 Apple devices in the NC State Casper Suite Site.
Gerard is Chief Technology Officer with iConnect an APR with locations in IE/UK/UAE. Here he heads up the Pro Services team, overseeing training, repair, and support services. He specialises in integrating Macs into enterprise environments. Gerard started his Apple career in the days before they had a mouse and GUI! He spent 8 year with Apple in the beige days and has spent most of the past 20 years designing and implementing solutions for his business and education clients in Ireland, UK, and most recently in the Middle East.
Beware: Gerard can talk for hours on most any Apple related subject - bring your camping gear!
Jehan Aziz has been using and working on Macs at National Geographic for twenty years. The first ten years were as a Production Cartographer in the Maps division. He received an MBA from University of Maryland and moved to the Client Services and Support department as Manager of Apple Services. Jehan had been trying to bring the Casper Suite in for years. The population of Macs became the majority and the Casper Suite was finally approved in 2013. Jehan lives in Silver Spring, MD with his wife and dog.
Michael Barrett is a Systems Engineer working in the Virtualization and Delivery group at Insperity, based out of Kingwood, TX. Insperity uses the Casper Suite to manage 450 iOS devices for their sales force, as well as over 100 Mac OS X devices.
Jason Borchardt was originally hired at State Farm to work on loading Apple workstations, however, his talent for integrating Apple workstations into an enterprise environment was quickly recognized and he now owns all technical processes and implementations for the Apple platform at State Farm. After going through many challenges during implementations, it has always been a goal of his to make sure that other systems administrators do not need to endure the same frustrations twice. He is always happy to share past experiences and introduce new ideas with others. He has an expert knowledge of many topics including the management of iOS and OS X devices, integration into an enterprise environment, scripting, software deployment, secure networking, and more.
Leigh Ciancanelli is NRCA’s Mobile Device Coordinator. She spent 15 years in the classroom and served as the technology coordinator at a STEM early college high school before joining NRCA.
Ross Derewianko comes with a passion for making the user experience awesome, making his life easier, and solving problems that don't exist. His experience ranges from breaking hardware to implementing something in an unconventional way.
Benjamin Friesen taught junior high science for 7 years and is now a Digital Content Specialist in the Hopkins Public Schools in Minnesota. He is a Google Certified Teacher, an authorized Google Education Trainer, and serves on the Google Geo Teachers Advisory Board. He enjoys traveling and sharing his passion for connecting students to the world. Ben is the Director of Professional Development - iOS Summits for the EdTechTeam.
Karl Gibson is a Product Manager at Adobe Systems and is responsible for the Enterprise IT Tools such as Creative Cloud Packager, AAMEE, AUSST & RUM. Karl is CCA certified and in a previous life was a certified Apple Trainer.
Sar Haidar holds a B.S. in Computer Science and has been in the endpoint management and support field for about 10 years. The first part of his career was focused on Windows management, application virtualization, and virtual desktop infrastructure. For the past three years, he’s been managing Casper and leading a team responsible for the centralized Mac and Windows endpoint management. In addition, he has picked up Python along the way and has been developing a few programs to help automate some Casper Suite tasks. Sar was a speaker and poster presenter at EDUCAUSE, in addition to being a contributor to CDW-G’s “Virtualization and Infrastructure Optimization” and author of “Client Computing Strategies” whitepaper.
Sean Harper is the Apple/Unix System Admin for the Janesville School District in Janesville, Wisconsin. Sean has worked for Janesville for 2 years, working with the Casper Suite for his entire career with Janesville. Sean's daily responsibilities range from Apple deployment to network administration.
Mike Harris has been with RMIT University in Melbourne, Australia for over 14 years. He has worked in various roles supporting both learning and teaching applications through to iOS support for Academic staff. As the Casper Suite Lead on RMIT’s MacWorks project, he was responsible for implementing Casper Suite to support over 1,100 lab Macs as well as over 1,200 staff machines. After starting out supporting Windows and Linux, Mike embraced the Apple ecosystem after experiencing Mac OS X. His background in user support drives him to provide the best possible user experience with all solutions he works on.
Oliver Heidt is 48 years old and works at SAP as an IT Technology Senior Consultant. He started at SAP in the year 2002 in Walldorf in the role as first and second level support.
Oliver moved to third level in 2008 with different projects related only to Windows PCs and since 2010 he has worked with Olivier Nagy on our Mac OS X Platform. His first experience with MACs inside SAP was around 2003. Noticing that he needed half an hour to enter a fix IP Address, he bought his first used Bondi Blue IMac G3.
Josh Hodges is the Apple Systems Administrator and provides support for the Apple computers, mobile devices, software, servers, directories and the Casper Suite management system utilized by Appalachian State University. Josh is a Certified Casper Administrator (CCA) and Certified Mobile Administrator (CMA).
Dan Hoffman started using Macs while studying Photography and Digital Arts at the University of Arizona. After graduation it didn't take long to realize his hardware and software troubleshooting skills were more valuable than the art degree, so in 2000 he moved to San Francisco and got an IT job. Dan bounced around for five years before landing at Pixar Animation Studios, where he is now one of the primary Casper administrators for 1500+ Macs and several hundred iOS devices. His only regret is selling Apple stock in 2003.
Elliot Jordan is a senior IT consultant at the Linde Group in Berkeley, California. He has been a professional Mac geek for 15 years (and an amateur Mac geek for 15 years before that). Elliot has worked on and led projects large and small for San Francisco Bay Area companies who are in the headlines as well as those yet undiscovered. Elliot is a member of the core AutoPkgr development team. He lives with his wife Jacqueline in Oakland, California.
Emily Kausalik is a Desktop Support Technician at Volusion, working as the company’s Casper Admin and Mac specialist. She has over 10 years of experience in instructional technology at the university level, and now supports the Mac fleet of Volusion, an ecommerce SaaS company, using the Casper Suite.
Nick Koval is the CTO of élan Technologies. He has 20 years of experience supporting Apple devices in environments ranging from education to enterprise - the last four of those years have included helping folks succeed with Casper Suite. He currently lives in Columbus, Ohio with his wife, 2 young sons, cat, and dog.
Scott LaPaglia has been involved in IT off and on since 2000. He’s worked both Windows and OS X environments, as well as both hardware and software sides of the job.
An Apple Peeler all his life, Chris Lasell holds a degree in the Culinary Arts and was once a hotel pastry chef at Dartmouth College. He bought his first Mac in 1986 and, with access to Dartmouth's internet connection, started peeling a different kind of Apple. In 1989 he became a Mac and Unix support tech for Dartmouth. Lured to the northwest by all the great beer, Chris moved to Portland, Oregon in '91 and did tech support and administration at Reed College for another decade. In 2002 he decided to wander around the country on a bicycle for eighteen months, and eventually landed in the San Francisco Bay Area to help Pixar Animation.
Charles Ludwick is an IT professional with over 15 years of experience working in an enterprise environment. He started his career as a help desk technician for a large pharmaceutical company and has held many positions supporting and engineering various platforms since then. He is currently the Senior Technology Lead at Expedia, managing the Mac, SCCM, and Citrix infrastructures plus the engineers who support them. He has been managing Macs in the enterprise for the past 8 years, 6 of those utilizing the Casper Suite.
Alex McClements is a Senior Desktop Engineer with the CME Group in Belfast, Northern Ireland. Alex has supported Macs for 15 years in Japan, Scotland, the United States, Ireland, the United Kingdom, and a seven year stint in Australia working for the film director Baz Luhrmann. In the past five years Alex has specialised in integrating Macs into Windows centric environments. Alex has been working with JAMF Software since 2012.
Olivier Nagy is 32 years old, and has been the “Technical Service Owner” for the Mac OS X platform since 2010. He currently works in Paris, France, but in his previous role in Nice, he worked on the SAP Labs IT "End User Support" team. He also previously worked for a French company providing outsourcing services for various consumer/SME-level network devices. Few years ago, SAP introduced the Mac OS X platform as the "productive end user platform,” but his knowledge about OS X at that time was limited to moving the CD-ROM icon to the trash.
Doug Penny has been the Technology Director at North Raleigh Christian Academy for 11 years. He has extensive experience in systems administration, software development, and network management.
Clark Poole has been working with Apple hardware at the Rowan-Salisbury School system for the past 7 years. He has been the primary Casper Administrator since January, overseeing the management of over 20k iOS and OS X devices. In addition to the general administration, he has been the primary architect of the recent 1:1 initiative’s physical rollout for both students and faculty.
As Director of Operations, Justin Rummel's 14+ years of IT knowledge and experience is a valuable client asset in this “Heterogeneous Post PC World.” Justin’s responsibilities include Account Management and Project Management of key clients of Apple, JAMF, CENTRIFY, Code42, and Aerohive; along with staff development, certification and delivery of high value engagements. Graduating from Ball State University with a BA in Music Engineering and a Masters in Information Communication Sciences, Justin joined SRT in 2012 as a Director of Operations with the past experience of working on Commercial and Government clients.
Candace Salmon-Hosey has over 15 years of experience in educational technology. As a CTE teacher, technology facilitator, lead teacher, and chief technology officer, she has worked to promote the educational process to ensure that technology is integrated in every aspect of the instructional environment. In 2013, Salmon-Hosey assumed the role of chief technology officer for the Rowan-Salisbury School System, one of the largest public school districts in North Carolina to issue laptops to every student in grades 3-12. The 1:1 initiative is a dynamic force that is enhancing the students’ educational experience and school culture.
Josh Schripsema has been managing Mac OS machines in various enterprise environments, using the Casper Suite, for the past six years. He is currently working as an engineer with Expedia on their Corporate Technology Engineering team to manage their fleet of Mac OS machines. Previous to that, he worked for four years as a LAMP (Linux Apache MySQL PHP) stack administrator and did a short stint at Apple working the bar. He has a passion for automating tasks to increase reliability and repeatability, as well as reduce mistakes and downtime.
Andrew J. Smith
Andrew Smith is the Director of Digital Innovation at Rowan-Salisbury Schools. As Director of Digital Innovation, Andrew oversees the district's thirty-five technology facilitators and conducts professional development on instructional design and technology integration. Andrew also works with the technology team to implement the up coming 1:1 initiative.
Kevin Snook has been an Apple Systems Administrator for over 20 years and has worked for The Charlotte Observer, AccuWeather, Inc., and UNC Charlotte. He currently is the Apple Systems Administrator and provides support for the Apple computers, mobile devices, software, servers, directories and Casper management system utilized by Appalachian State University. Kevin is a Certified Casper Administrator (CCA) and has collected many Apple Certifications over the years (ASP, APP, ACDT, ACSA). Kevin is a co-lead administrator for the UNC System Wide Casper Suite Server and supports over 2800 Apple devices in the Appalachian State Casper Suite Site.
Arek Sokol wears many hats that intersect his 'Anything Mac' and "Disrupting Status Quo" mantras. By day he's an Enterprise Systems Engineer at Code42, the makers of CrashPlan and SharePlan. By night (and weekend) he's an entrepreneur and founder of his super-secret start-up Peercisely. Over the years Arek has designed and implemented countless Mac infrastructure solutions at Genentech and Salesforce but today, amongst his many passions and ambitions, he somehow still finds time to stay connected with 150+ other Mac administrators and engineers across the San Francisco Bay Area through his macbrained.org community which he co-founded in 2013.
Henry Stamerjohann is a Mac Consultant and Systems Engineer based in Hamburg, Germany. His primary work is optimizing workflows in the advertising, publishing, and broadcast industries. For 12+ years he has held a strong focus on the Mac platform. Henry is currently working within the Casper Environment at Axel Springer SE and is closely affiliated with Apfelwerk GmbH & Co KG, the German Distributor, MSP, and integrator of JAMF Software Solutions.
Ben Toms is the Senior Infrastructure Analyst at Pentland Brands where he oversees the management of the Mac Estate. Through his great work on JAMF Nation, Ben has been named a Dean and he continues to contribute through his great work including the Netboot tool 'AutoCasperNBI' and his MacMule blog.
Rich Trouton has been doing Macintosh system and server administration for over eighteen years and has supported Macs in a number of different environments, including university, government, medical research, and advertising. His current position is providing support for Howard Hughes Medical Institute’s Janelia Research Campus in Ashburn, Virginia.
John Wetter manages systems and support services for the Hopkins School district, including building based technology support, the Technology Service Desk, District Repair Services, and district systems and infrastructure. He has been with Hopkins Schools since 2006 and has worked in educational technology since 1997.
Robert Whitt is a Device Management Systems Engineer at Indiana University and is the Mac team lead for the Leveraged Services group. He helps develop Apple device deployment strategies as well as plan and implement the required infrastructure. Currently he is working to increase the scope of the IU Casper Enterprise Service with the goal of providing a centralized management solution for Apple devices that will be available to all IU schools and departments.
David Wiles is the creative tech lead at Y&R Group based in Sydney, Australia. Eight years into his tenure, his focus is primarily the Mac desktop fleet but extends to anything that is remotely related to Apple.
Steve Wood has been supporting Apple hardware for almost 18 years. Working primarily in the print/pre-press/advertising worlds, supporting many diverse workflows and situations. He is currently the IT Director for The Integer Group's Dallas office.