American Airlines: shared devices and app support in aviation, JNUC Keynote 2022

Jamf Nation welcomed Charles Sucur, Director of Enterprise Mobility and Desktop Services at American Airlines, to present how front-line team members have expanded their use of mobile devices.

Jamf Nation welcomed Charles Sucur, Director of Enterprise Mobility and Desktop Services at American Airlines, to present how front-line team members have expanded their use of mobile devices for everyday work across many jobs at American Airlines.

  • Pilots: digital flight bag
  • Flight attendants: point-of-sale and access to AA's portal
  • Mechanics: digital tech ops
  • Gate agents: ability to search the portal and engage with passengers, eliminating wasted time and increasing customer satisfaction. Can check people in at the jet bridge or even aircraft.

He discussed:

  • Shift from hybrid Android/iOS to iOS
  • Key features and functionality of Inflight, Flight, Tech Ops, Airport
  • A peek into things to come: working on 5G, predictive cellular monitoring that synthesizes info on product connectivity