Jamf Nation welcomed Charles Sucur, Director of Enterprise Mobility and Desktop Services at American Airlines, to present how front-line team members have expanded their use of mobile devices.
American Airlines: shared devices and app support in aviation, JNUC Keynote 2022
Jamf Nation welcomed Charles Sucur, Director of Enterprise Mobility and Desktop Services at American Airlines, to present how front-line team members have expanded their use of mobile devices for everyday work across many jobs at American Airlines.
- Pilots: digital flight bag
- Flight attendants: point-of-sale and access to AA's portal
- Mechanics: digital tech ops
- Gate agents: ability to search the portal and engage with passengers, eliminating wasted time and increasing customer satisfaction. Can check people in at the jet bridge or even aircraft.
He discussed:
- Shift from hybrid Android/iOS to iOS
- Key features and functionality of Inflight, Flight, Tech Ops, Airport
- A peek into things to come: working on 5G, predictive cellular monitoring that synthesizes info on product connectivity