Apple at the Bedside

Imagine if you had to provision hundreds of iPads or iPhones per day? Well, that’s what hospitals potentially face with new patients entering and other being discharged.

Jamf Healthcare Lead, Adam Mahmud, welcomed Marc Sylwestrzak, IS Experience and Development Director of UC San Diego Health (UCSD) to discuss how they are automating the process with Jamf. Sylwestrzak is no stranger to JNUC – he presented in 2016 on building UCSD’s patient experience initiative within their hospitals, an initiative that has grown tremendously in the last two years.

Sylwestrzak tells viewers that while expanding their iPad count, UCSD needed a solution that automated wiping so care teams and IT weren’t bogged down with requests. Enter Jamf Healthcare Listener, a service available through Jamf Pro that allows for automatic wiping of devices after receiving ADT messages from a healthcare management system. Through Jamf Pro, Sylwestrzak’s team saves roughly 1,400 hours and over $65,000 annually that can now be put toward other patient initiatives.

That’s what Jamf strives to do — create technology that empowers our customers to empower their end users to use their devices to serve their customers and not waste valuable time managing their devices. Mahmud explains that through serving our healthcare patients, Jamf has started to think more about the concept of allowing end users the ability to use a device for a specific purpose quickly and easily, then be able to pass it on to another user, no time wasted on the back end.

Mahmud excitedly announces Jamf’s latest creation – iOS apps Jamf Setup and Jamf Reset. Jamf Setup empowers people to provision devices for their own purpose. It enables a shared device for any workflow, where the end user selects the configuration appropriate to their role. Jamf Reset provides a simplified reset process, where a user can initiate a wipe easily and be confident their data was securely erased.

“We are able to provide a bank of tablets, use Jamf Setup to identify the bed a patient is in. Upon transfer, it is automatically wiped. We can also take advantage of Reset and have them wipe the device and ready it for the next person,” said Sylwestrzak.