Apple Support Services with Watson

Ideal for Commercial and Education audiences. Mac deployments are large enough that we're able to harness more data than ever about large-scale Apple device management. What happens when you leverage Watson as part of your end-user support structure? Learn how end-user support just got a lot easier with the use of Workplace Support Services with Watson. Now you can interact with Watson to get support on your Apple devices or other devices, including any IT-related issue that you would typically call an IT Service desk agent to resolve. Watson is trained on the Top Call drivers that are typically handled within your service desk. Using Periodic Ticket Analysis, a proprietary approach for analyzing both structured and unstructured ticket data, output is leveraged by our Information Architects to train Watson. Workplace Support Services with Watson application is integrated into your existing service management and ID Management environment and your end users can be up and running to chat with Watson to get support. Join us in this session, and let's learn from one another!