Watch this video to see how Target elevated the user experience through transparency, automation, and a Self Service First initiative that reduces confusion and unnecessary calls for support.
Creating a ‘Self Service First’ Mentality at Target
As Target’s Mac deployments have grown exponentially over the last couple years, the EDGE team has been challenged with maintaining a high-quality experience with fewer team members and greater scrutiny around budget requests. Come learn how we’ve elevated the user experience through transparency, automation, and a Self Service First initiative that reduces confusion and unnecessary calls for support. We’ll share the details on our platform, culture, and how we’ve been able to simplify workflows for Admin and USB Rights, Software Licensing, and Hardware via our Virtual Vending Machine.