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How to Make Your Users Your New Device Managers

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Learn how North Carolina State University Libraries overcame previously impossible logistics of device management and requests for new updates by using the power of Self Service.

The North Carolina State University Libraries is responsible for supporting computing needs for over 30,000 students, faculty and staff; and only one systems administrator ensures that operation runs smoothly 24 hours a day. Come learn how we overcame previously impossible logistics of device management and requests for new updates, software deployments and hardware upgrades by using the power of Self Service to create an army of 30,000 device managers. This session will cover the hows, whys, and planning for an environment that has saved countless hours and allowed the IT department to refocus on other infrastructure improvements.