/jamf: A Slack App To Simplify Mac Lookups and Troubleshooting
/jamf: A Slack App
For the support tech that hasn’t had the chance to enroll in a Jamf 100/200 course, using the Jamf Pro console to troubleshoot a Mac issue can be an overwhelming experience. The Jamf API allows Mac admins to pick and choose what attributes they want their level 1 and 2 techs to consider first, and the Slack API provides an easy-to-use way to obtain and present this information. In this presentation, Tania will discuss her journey in building a Jamf Pro Slackbot for her macOS support team, using the Jamf Classic API, AWS Lambda, and lots of Python.