Supporting those who support others.
Uh-oh. Something has gone wrong and you need to contact support to help fix the problem. When this happens, the last thing you need is difficulty interacting with a support person to get the issue resolved.
We get it. That’s why our support model is different from others you’ve encountered. We develop personal relationships and are genuinely excited to talk to people. Apple and Jamf expertise will always be available, but so will a friendly ‘face’ to empathize with your situation and clearly communicate the options to best address your needs.
We put our new hires through a rigorous training process, so they are prepared to get you back to being productive as quickly as possible. And it’s resulted in a:
- 96 percent customer retention rate
- 4.6 out of 5 customer satisfaction score
- 45 Net Promoter Score
Watch this video to hear from our support team and discover how we can help you achieve your goals — no matter what arises.