In today’s session, IT experts and AOL employees, Steve Coulbourne, Lisa Davies and Andrew Leininger, took a tour of practical examples of the Casper API, also showing relevant code and how it’s used. The team showed ways to successfully integrate with existing HR systems and asset information, automate Zendesk tickets and clean up JSS users.
For reporting and information gathering in general, the API is the easiest tool to gather needed information seamlessly. Davies ended the session urging users to make a backup before touching their JSS, especially if they are new to the JSS API. The team also strongly encouraged the use of the JSS API. Once the workflows were created, hours and hours of time consuming tasks were wiped off of the daily to-do list.