Jamf and Telchemy – better together!

Learn how to streamline network performance and optimize employee engagement while maximizing ROI across your device fleet with Telchemy and Jamf.

January 15 2025 by

Robert Merrill

Jamf + Telchemy work together to deliver a performant network experience across all managed devices.

As network and application infrastructures grow more complex, ensuring a seamless digital employee experience (DEX) and maintaining performance visibility is more critical than ever. Jamf’s expanding integration with third-party systems gives employees a vital role in providing this essential insight.

For visibility, key focus areas include device analytics, performance monitoring, network analysis and efficient troubleshooting.

Streamline performance

Measuring DEX offers significant technical benefits by providing actionable insights into the performance and usability of workplace technologies, like voice and videoconferencing, as well as the underlying technologies that enable these platforms.

By monitoring metrics like application performance, response time, system uptime and overall device performance, IT teams can identify and resolve issues proactively This reduces downtime and boosts operational efficiency. Analytics tools designed for DEX measurement, such as Telchemy’s SQmediator, use advanced heuristics to enable predictive maintenance and help organizations avoid potential disruptions. This continuous feedback loop fosters a more robust, reliable and optimized digital ecosystem.

Maximize ROI

Commercially, improving DEX directly impacts productivity and profitability. When employees encounter fewer technical issues, they focus more on core tasks, driving business outcomes.

Furthermore, organizations with superior DEX are better positioned to attract and retain top talent. In a competitive job market, employees value seamless technology that empowers them to work efficiently. By investing in tools and strategies to enhance DEX, companies can reduce turnover costs and enhance their employer brand, leading to long-term cost savings and revenue growth.

Optimize employee engagement

Measuring DEX also strengthens employee engagement and satisfaction, creating a competitive edge. Employees who experience fewer frustrations with digital tools are more likely to feel supported, valued and motivated.

This enhanced morale translates into better collaboration, innovation and customer service. Moreover, data-driven insights into employee pain points can guide strategic investments in technology, ensuring alignment with organizational goals and workforce needs.

Ultimately, organizations that prioritize and measure DEX benefit from a happier workforce, improved operational resilience and stronger business performance.

Jamf + Telchemy

The Jamf team collaborated with Telchemy to automate the deployment and configuration of Telchemy’s DVQattest® active test agent. A component of the SQmediator® suite, DVQattest provides testing and troubleshooting for proactive management of VoIP, IP videoconferencing, web, email and other network services. Whether your organization is centralized or distributed worldwide, SQmediator enables you to proactively detect and resolve network and application performance issues.

By using Jamf’s secure device management tools with DVQattest, your organization gains access to real-time monitoring, problem identification, root cause analysis, performance optimization and compliance monitoring. Here’s a closer look at how these capabilities enhance your role in IT or other departments:

  • Device management performance: SQmediator and DVQattest ensure that Jamf's device management capabilities remain unaffected by network or application performance issues.
  • Application delivery: SQmediator optimizes the delivery of applications and updates to managed devices.
  • Remote access: For organizations relying on remote access, DVQattest helps ensure that network connections are stable and performant.
  • Network troubleshooting: In the event of network issues, DVQattest offers valuable insights that help IT teams quickly identify and resolve problems.

Since its inception, the Jamf team has worked to provide clients with the best zero-touch deployment practice — and can now visualize application and network performance at scale!

Whether it’s meeting your organization’s goals or your own, ensuring that the devices and systems you support are online, up-to-date, high performing and secure remains a top priority.

Get more details about Jamf and Telchemy.

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