Jamf’s same-day support resources for Apple’s new iOS and iPadOS

At Jamf, we are with you on the palpable excitement that comes when Apple drops their newest operating systems. It’s fun, it’s exciting, but if you’re ill-prepared or your users start upgrading and cause things to break, it can turn into a hectic nightmare, quick.

This is why Jamf, in our effort to support Apple users and admins across the world, we undertake the task of being ready to provide support the day these new operating systems become available. We call it same-day support and for the ninth year in a row we are delighted to be able to offer it to you by supporting iOS 14 and iPadOS 14.

Whether you want to immediately roll out the new operating systems or delay availability so IT can take time to validate the updates, same-day support is a powerful way we have your back during one of the busiest times of the year.

Not only that, we want to make sure that if you are new to OS upgrades — or even a veteran —you feel ready to tackle the task and know all of your options. That’s why we have a few assets to help out.

iPadOS and iOS Upgrades Guide

First, we have a short e-book to help guide you through iOS 14 and iPadOS 14, as well as, the important steps along the way to make sure you are dotting you I’s and crossing your T’s on your upgrades.

You’ll learn:

• The importance of beta testing
• Ways to strategically test your technology stack
• How to be transparent and incorporate user testing
• Methods to successfully rollout your new OSs

iOS/iPadOS Upgrade Workflow

If you are a veteran when it comes to OS Upgrades, you may not feel the need to review a full e-book. We get it! The days are busy. We have gone ahead and created for you a simplified workflow for upgrading to iOS 14 and iPadOS 14. Just select which one fits your MDM:

Today should be a fantastic day, not one that keeps you up worrying about apps, profiles, and Apple devices not working or having a negative impact on your end users. The new operating systems should provide you, your users, and organization as a whole, the ability to dream up new workflows that streamline your day-to-day tasks while elevating what you achieve with Jamf and Apple.

We are here for you, here for your success, and want you to succeed with Apple. Go forth and conquer!