Our unique, personalized support model
Technical, passionate, empathetic.Our highly-trained full-time Jamf employees are located across the globe to ensure that help is never too far away. The vast majority are Jamf Expert certified or above and approach every interaction with empathy and understanding.
To us, you will never be just a number.
Standard and premium support levels
Standard Support
Included in your product subscriptionWhen you join our customer community, you have access to our team of experts.
- Access to chat, email, service portal or phone during business hours
- No maximum on support cases
- Easy access to support and resources via Jamf Account
Three tiers for just the right level of support.
Premium
Priority escalation and product issue reports and a target response time of four hours.
Premium Plus
Everything Premium offers, plus English-language support, semi-annual executive business reviews and success planning, and a three-hour target response time.
Premium Enterprise
Everything offered by Premium Plus with multi-region support, quarterly executive reviews and success planning, plus: update planning and issue review meetings a two-hour target review.
Find more help.
With Jamf, there's always help around the corner.
Jamf Learning Hub
Training, release notes and documentation in Dutch, German, Spanish, French, Chinese languages and Japanese.
Jamf Now Info
In addition to support via live chat on the website or within the product, our Jamf Now documentation page contains how-tos, videos and help articles.
Jamf Nation
The world’s largest online community of Apple administrators offers an immense knowledge base of all things Jamf as well as helpful members who support each other.
Online Training Catalog
Find a wealth of information for customers including tutorials, videos, how-to articles and more.
