Jamf Blog

Delivering ROI through improved end-user experience

In part two of our three-part blog series, we examine how Jamf Pro delivers a compelling return on investment (ROI) by providing a great user experience.

Return on investment (ROI) is a key metric organizations use to determine if they are making a sound investment. It’s essentially looking at how much an item costs compared to what value it provides.

To help you make a smart investment with your Apple device management, we want to be transparent with the ROI you can expect with Jamf Pro.

Hobson & Company, a leading research firm focused on ROI studies, conducted independent research consisting of 15 in-depth interviews with Jamf Pro customers to determine if and where organizations leveraging Jamf could save time, resources and money.

Three key areas were identified:

  1. Simplified IT management
  2. Improved end-user experience
  3. Mitigated risk

In part two of our three-part blog series, we’ll examine how Jamf Pro improves end-user experience.

Reduce end-user productivity loss due to unresolved technical problems

Excessive new device set-up times and unresolved technical problems with employee devices leads to excessive unproductive time for end users. Jamf Pro’s Self Service app empowers end users with automated solutions to their most common IT needs, minimizing the need for IT help tickets (including installing apps, managing updates, automating fixes for common issues, etc.).

Jamf Pro’s zero-touch deployment provides end users with the intended, native Apple experience when it comes out of the box, minimizing unproductive downtime.

Customers interviewed reported a 90 percent reduction in end-user productivity loss.

“We have seen a massive reduction in both the quantity of tickets as well as the time to close a ticket.” — IT Manager

To learn more about the ROI you can expect with Jamf Pro, download the full Hobson & Company report.

Check back in the coming days to read the conclusion of our ROI series.

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