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JAMF Nation User Conference 2014 - Self Service — Support and Deployment Automation

Self Service — Support and Deployment Automation

Sean Harper took a deeper look at Self Service and described how it can be used as an imaging and Help Desk solution.

Those looking for a better way to install applications on devices were in the right place on Wednesday when Sean Harper took the stage to unofficially retire the clunky external HDD.

Sean, an Apple/Unix System Admin for the Janesville School District, explained that there are more efficient ways of getting materials on to the appropriate computers, and they don’t involve thick imaging machine after machine or waiting for a bloated image to overwrite the factory shipped OS.

Sean says that Self Service is the answer, because it’s “a technician wrapped up in a little window.” He explained how Self Service is an automated imaging and Help Desk solution. Sean stressed that Self Service is the key to “doing things once, and never worrying about them again.” By placing the needed applications and drivers into Self Service, the desired content is in one place and users can access the material whenever they want.

He continued by saying that the key to sustaining success with Self Service is to train users to look to Self Service first to solve their problems prior to going to IT, because the “end goal [of Self Service] is to save yourself time.”

A lively Q&A session followed the presentation with attendees swapping stories of Self Service in their organization. Sean summed it up best when he said “Self Service is a technician for IT and a solution for the user.”

Watch the full video of this session now.

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