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[Video] The Whole Elephant: Staging Casper Suite Integration into ITSM

Steven Hurtado describes his strategy of Casper Suite integration with the existing IT Service Management catalog at Pomona College, bringing the esoteric technical aspects of Mac management into focus for faculty and staff. From there, he starts drawing the bigger picture: How do our service definitions scale to larger and increasingly complex environments, and how do you make your managers geek out over Version 9?

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This video is part of a series of sessions presented at the 2013 JAMF Nation User Conference.