Introducing Jamf’s AI Assistant
We're excited to delve deeper into one of this year's most anticipated JNUC announcements – AI Assistant. With Jamf's AI Assistant, we're proving that robust capabilities and ease of use can go hand in hand.
AI Assistant
AI Assistant is our cutting-edge generative AI solution, designed to empower Apple admins and security analysts. By providing instant, contextual support and streamlined workflows, AI Assistant aims to significantly reduce the time and effort spent on routine tasks, allowing IT professionals to focus on more strategic initiatives.
With AI Assistant, customers get:
- Natural language interface: Interact with your Jamf console using simple, conversational language.
- Customizable skill set: Choose which AI capabilities to enable based on your specific needs and data-sharing preferences. AI Assistant and each of its skills will require opt-in and will be set by your org admin.
- Continuous improvement: Regular updates to our knowledge sources and the addition of new skills ensure the AI Assistant stays current and increasingly capable.
Knowledge skill: instant Jamf expertise
The first skill of AI Assistant is the knowledge skill, but how exactly does it work? It’s simple. Just pose your question in everyday language and instantly receive an answer that features relevant product information without extensive searching. Powered by advanced Retrieval Augmented Generation (RAG), the knowledge skill draws from a rich tapestry of sources:
- Jamf product documentation
- Learning Hub articles
- Jamf Support wisdom
- Knowledge base articles
- Curated Jamf Nation posts
- Selected Apple documentation
- JNUC session content
Why It Matters
AI Assistant has the power to make a real impact on the day-to-day life of an admin.
By providing fast, relevant responses it dramatically reduces time spent searching for answers across multiple platforms. By having instant access to the most up-to-date and relevant information instantly, its responses are also very accurate and can enhance problem-solving by addressing complex issues with a broad range of knowledge. Last but not least, it naturally results in continuous learning about the latest product updates and best practices.
The Future of Jamf AI Assistant
While we're starting with the knowledge skill, we are developing AI Assistant and future skills rapidly while meeting our high standards for reliability and security.
Future capabilities planned for early 2025 include:
- Deep integration: Access AI Assistant directly in your admin portal.
- Intelligent search: Perform complex queries on your devices and bring the data to life with powerful visualizations.
- Advanced security analysis: Gain deeper insights into potential security threats.
- Action-oriented assistance: Perform some actions based on natural language requests EG building Smart Groups.
See AI Assistant in action
See AI Assistant, equipped with its inaugural knowledge skill in action
FAQs
We know implementing AI solutions may pose lots of questions so we have gathered the most relevant answers you need to decide if AI Assistant and its knowledge skill is a good fit for your organization and workflows.
Is the knowledge skill, or any future skill, automatically available for my organization?
No, both the AI Assistant and the knowledge skill are disabled by default at the organization level. This ensures that organizations have control over activation and usage. As we add additional skills to AI Assistant, you will have the ability to opt-in to additional skills for the Assistant.
Can the AI Assistant’s knowledge skill perform actions on my Jamf instance?
No, it provides guidance and information only. Responses generated using the knowledge skill are purely informational and cannot perform actions on or retrieve data from your Jamf instance. Integration with admin portals will come in 2025 and will require additional opt-in. More communication about how this works and the data implications will be forthcoming closer to release.
Is Jamf training AI Assistant on our data?
No, AI Assistant is currently powered by a foundational Anthropic model served by AWS Bedrock. No training or fine-tuning has been done on the language model. The data sources that ground AI Assistant responses are stored in a vector database that provides the model with relevant information to ground its responses at the time of query. No customer information is contained in the vector store. The sources are outlined above.
Are my conversations used to train the knowledge skill?
No, your conversations will not be used to train the language models.
Is there human oversight of the knowledge?
Yes, although the AI Assistant’s knowledge skill is updated autonomously, Jamf maintains oversight of the system's performance and will intervene or adjust the knowledge store as necessary.
With the knowledge skill enabled, does the AI Assistant have access to our organization's specific instance or device data?
No, it does not have access to your instance or device data. The knowledge vector store for this skill contains Jamf’s information about our software and services from sources such as our product documentation. Do not enter personal information into the chat. If you feel providing that data is required to solve your specific issue, please contact Jamf support.
How does Jamf ensure that responses are relevant to our organization?
The AI Assistant will have information about your product subscriptions from Jamf Account to ensure that answers are relevant to your specific Jamf setup.
How can we enable the knowledge skill for our organization?
An organization administrator can enable the knowledge skill within Jamf Account for the entire organization.
If we enable the knowledge skill, can we later disable it?
Yes, organization administrators can disable it at any time in Jamf Account.
Are there any usage limits or restrictions once the knowledge skill is enabled?
For information about any usage limits or restrictions, please consult with your Jamf representative. They can provide the most up-to-date details on the terms of use for the AI Assistant.
Join Our Early Access Program
Be among the first to shape the future of Jamf AI solutions by joining our private beta program. Fill out the survey (select AI Assistant from the list of options) and provide your contact information. Invites will be sent in the coming weeks.
Sign up here to get early access as soon as it's available.