Introducing Jamf’s AI Assistant

If you use Jamf in any shape or form and you haven’t opted into AI Assistant, you’re missing out.

It knows the solutions you rely on every day inside out; it can see your environment and give relevant, action-oriented responses in seconds. IT and Security equally see a real, measurable impact from day one. This is why we see AI Assistant usage increase fivefold every single week.

If you are new to AI Assistant, here’s a clear overview of what it is, how it works and how you can get started in under five minutes.

What is AI Assistant?

Let’s start with what it’s not.

It isn't your average large language model (LLM) using limited, outdated sources.

The fundamental problem with a standard LLM is that it works from a fixed set of training data. Ask it a question about your specific environment, and it has to guess — or worse, hallucinate a plausible-sounding answer that’s simply wrong. (If you have tried to use ChatGPT for Jamf queries, this may sound familiar.)

Instead, this is what it is.

AI Assistant uses a technique called Retrieval-Augmented Generation (RAG) that uses only selected, relevant information sources to give you accurate responses and practical recommendations.

When you ask AI Assistant a question, it retrieves from two sources before generating a response: Jamf’s verified product knowledge base, and — if enabled — your organization’s actual configuration data. That combined context is passed to the LLM alongside your question, so the response is grounded in both how Jamf works and what’s true in your environment. The model isn’t speculating; it's reasoning with real, current data.

What can Jamf's AI Assistant do?

AI Assistant lives directly inside Jamf user interfaces and can handle a wide range of questions.

Ask it why a specific device in your fleet is out of compliance, and it will explain why. Ask what a configuration profile does, and it reads the actual profile in your environment. Ask it whether a security alert is a false positive, and it analyzes and interprets the alert: looking for patterns and assessing its severity. Ask it to search your blueprints, surface inventory insights or walk you through adherence to compliance benchmarks — and it responds instantly.

Security: read-only by design

Let’s get a few common concerns out of the way first:

• AI Assistant is disabled by default; opting in requires an explicit administrator decision. Organization administrators can enable or disable individual tool groups at any time, for all users in their organizations.
• Data is isolated between tenants, with no cross-organization data access.
• Data is encrypted in transit and at rest, processed within the AWS ecosystem and never used to train AI models.
• AI providers do not store Jamf environment data.

Besides these common and important concerns, it is worth discussing why AI Assistant is read-only. It can read, analyze, explain and surface information from your Jamf environment. It cannot modify configurations, push policies, enroll devices or take any action that changes your fleet’s state.

Our reason for this is that IT and security teams using AI are accountable for all work and must still exercise human judgment for all decisions. While AI Assistant gives you the information and insight to act, you have to decide what happens next.

Even when we introduce read-and-write capabilities in the future, such as alert response capabilities in Jamf Protect (coming soon!), these capabilities will require explicit admin approval before any action executes. That’s a standard the AI Assistant will hold to as its capabilities grow.

If you or your colleagues in legal are interested in all security details, check out the AI Assistant Architecture and Security Technical Paper.

Getting started in two minutes

1. Log in to Jamf Account at account.jamf.com.
2. Navigate to Organization > AI Assistant.
3. Review the terms and conditions, check the agreement box and click Agree. This enables AI Assistant Core: the foundational knowledge tool.
4. Optionally, click Beta updates and agree to the beta terms to unlock Jamf Protect tools.
5. Enable whichever additional tool groups you want, and optionally scope them to specific environments or tenants.
6. Once enabled, select the AI Assistant icon in the top-right corner of Jamf Account, Elevate, Jamf Pro or Jamf Protect

Then, you can start asking questions!