Jamf Blog
October 1, 2020 by Haddayr Copley-Woods

Jamf Healthcare solutions: What’s new for patients and providers

Think you are familiar with Jamf's healthcare solutions? Think again! This JNUC presentation presented updates in tvOS for patient experience, shared device management for clinical communications and new telehealth initiatives.

In this JNUC 2020 presentation, Jamf Kelly Offerman was joined by colleagues Tyler Kilbury, Tim Knox and Victoria Smith to talk about new ways hospitals and patients are using Jamf's solutions as well as new solutions Jamf can now offer the healthcare industry.

Patient Experience

Kelly, a former provider of bedside care, outlined the importance of distraction therapy, care plan engagement, and overall empowerment that patients experience when they have the right resources available.

Jamf Healthcare Listener, when combined with Jamf Setup, can offer these kinds of experiences.

For example: Jamf worked with a pediatric unit to help create age-based configuration profiles which offered appropriate parental controls on entertainment/distraction therapy, as well as access to age-appropriate descriptions of surgeries, conditions, and treatments on iPads and Apple TVs.

This empowered parents and young patients alike.

Tim Knox outlined the tech behind these solutions in some detail, including explaining the ways in which Jamf Healthcare Listener manages all of the above without any extra work for staff at the hospital.

Jamf Healthcare Listener listens for commands from the EMR without any specific patient data, and when a nurse checks a patient out, Jamf Healthcare Listener listens for 'admit,' 'transfer' and 'discharge.'

Without needing to know the patient's name, Jamf Healthcare Listener can follow patients into new rooms and areas, and when the patient picks up the iPad in the news space they can pick up from where they left off without skipping a beat.

When the patient discharges, Jamf Healthcare Listener automatically wipes the iPad.

Jamf Healthcare Listener also allows for workflow testing without involving live patient devices with fake EMR commands.

Clinical Communications

Tyler Kilbury and Knox spoke to attendees about how clinicians are using iPads and Jamf to communicate with each other and with patients.

UCHealth in Colorado managed widespread adoption of their iPad program in record time. Kilbury explained how they did it:

  1. They had clear vision and leadership buy-in. They knew exactly what they wanted from this program.
  2. They listened to staff, implementing feedback on how to use and configure iPads.
  3. They also implemented a restricted pre-stage workflow to ensure that everything could be depoloyed in batches -- ensuring that they rolled out the program in stages and could catch any snags early on.
  4. They ensured that their clinical communication program could be flexible with other programs: an iPad no longer needed for clinicians could be immediately repurposed for bedside using Jamf Setup, for instance.

Jamf Setup allows for devices to be repurposed at any time -- even mid-shift.

And it's now even easier. Jamf Setup can now use a token-based OAuth instead of a username and password, making access easier and more secure. This is available now with an update.

Another new feature: an easier way to identify mobile devices. Now, using tools that are publicly available, with a little coding or a quick call to your Jamf support team, you can create automated, custom lock screens for each device.

Using Jamf Setup, webhooks, and python, you can display device information and a custom wallpaper to each device -- without needing to involve IT with the device at all.

Telehealth

Jamf Victoria Smith was working for Oxford Health NHS Foundation Trust in the UK when Covid-19 hit.

"The impact was massive," said Smith. "Being a mental health trust, patient well-being is most important, and it became apparent very quickly that we needed a solution that enabled our patients to contact loved ones and reduce social isolation."

After Jamf demoed Virtual Visits, Smith knew they'd found the solution for them.

"It removed the necessity for individual logins, which kept the information secure."

Eliminating infection meant that the community hospital needed an iPad for each patient bed. They were able to provide that much-needed contact between patients and their loved-ones.

Patients and staff used Virtual Visits with ease, which was a great boost to the mental health of those in the hospital.

Knox led attendees through a workflow of how Virtual Visits works logistically. New is the ability to also use SMS for this service.

He was able to test this out with his family living in Idaho, Washington and Minnesota.

He sent an invitation out through Virtual Visits. His mother joined on her Android, his father on his PC, and his brother and sister on their iPhones.

"Suddenly, with three taps, I was able to see and talk to my whole family," said Knox. "Putting these in patients hands has been some of the most rewarding work I've done with my time at Jamf."

Virtual Visits is currently free through the end of this year.

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